Position: Overnight Agent

Department: Rooms - FOH

Reports To: Director of Front Office

Status: Non Exempt

Job Summary
The Overnight Front Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

Duties & Functions
● Follow proper audit procedures to balance the hotel's daily revenue and expense transactions
● To welcome and register all arriving guests, making sure that all pertinent information is obtained
● Efficiently conduct check in and check out procedures
● Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
● Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
● Meet requests regarding guest billing
● Handle cash transactions in accordance with the property’s cash handling policy
● Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
● Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
● Manage and resolve all guest complaints and compliments in a professional and courteous manner
● Communicate with all departments regarding in house VIPs and any special requests/needs
● All other tasks and duties as assigned

Qualifications & Standards

● At least one year of experience as a Front Service Agent
● Have excellent personal presentation and interpersonal skills.
● Display a positive and cheerful demeanor along with a caring personality
● Good problem solving ability
● Fluency in reading, writing and spoken English.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person