498 Guest Service Manager Jobs in Charleston, SC
DoubleTree Hotel & Suites Charleston Airport is Hiring a Guest Service Manager Near Charleston, SC
Welcome to the role of Guest Service Manager! As the leader of our guest services team, you will be responsible for delivering the highest standards of hospitality to our guests. You will be responsible for creating an exceptional experience for all our guests and ensuring that our guests leave with a lasting impression. Your primary responsibilities will include overseeing the day-to-day operations of our guest services department, monitoring staff performance, providing quality customer service, resolving guest issues, and ensuring the highest standards of cleanliness and safety are maintained. With your excellent communication skills, strong leadership abilities, and passion for delivering exceptional customer service, you will be instrumental in helping us provide an outstanding experience for our guests.
Job Responsibilities
- Develop and implement strategies to maximize customer satisfaction and loyalty.
- Oversee the daily operations of the guest services team, including assigning tasks and providing guidance and training.
- Monitor guest feedback and act on customer satisfaction issues in a timely manner.
- Maintain an up-to-date knowledge of products, services, and pricing.
- Handle customer complaints and inquiries effectively and efficiently.
- Develop and implement policies and procedures to improve customer service.
- Ensure all guest services staff adhere to company standards and procedures.
- Establish and monitor performance standards, set goals, and provide timely feedback.
- Monitor team performance and take corrective action when necessary.
- Monitor and track customer service metrics and make recommendations for improvement.
- Develop and maintain relationships with customers to ensure their satisfaction.
- Coordinate with other departments to resolve customer service issues.
- Maintain an up-to-date knowledge of all hotel services and facilities.
- Bachelor’s degree in hospitality management, business management, or a related field
- At least 2 years of experience in a hospitality management role
- Proficient in Microsoft Office Suite and property management software
- Excellent customer service, communication, and organizational skills
- Ability to multitask and problem solve in a fast-paced environment
- Knowledge of hotel operations, practices, and procedures
- Ability to motivate and mentor employees
- Strong leadership and management skills
- Ability to adhere to all safety and security regulations
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Ability to lift up to 50 lbs.
Job Summary
Full Time
$29k-47k (estimate)
05/23/2023
07/18/2024
The job skills required for Guest Service Manager include Guest Service, Customer Service, Leadership, Microsoft Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
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