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Customer Service Manager
$81k-106k (estimate)
Full Time | Colleges & Universities 1 Month Ago
Save

College of Charleston is Hiring a Customer Service Manager Near Charleston, SC

POSTING INFORMATION
Internal Title
Customer Service Manager (Re-Announcement)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
5
Level
1
Department
Financial Aid
Job Purpose
The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts.
Minimum Requirements
A high school diploma required Bachelors preferred and at least 2 years work experience in student financial aid and at least one year supervisory experience. Relevant experience in business management, public administration, or administrative services may substitute for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus.
Additional Comments Regarding Position
Occasional work hours required in evenings and on weekends during peak processing periods.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
  • Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Salary
  • $37,860 - $43,000
  • Posting Date
    05/21/2024
    Closing Date
    07/05/2024
    Benefits
    • Insurance: Health/Dental/Vision
    • Life Insurance
    • Paid Leave: Sick/Annual/Parental
    • Retirement
    • Long Term Disability
    • Paid Holidays
    • Free CARTA Bus Service
    • Employee Tuition Assistance Program (ETAP)
    • Employee Assistance Program (EAP)
    • Full Benefits Package – Click Here
    Open Until Filled
    No
    Posting Number
    2024013
    EEO Statement
    The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
    Job Duties
    Activity
    Serves as primary point of contract for customers, clients, and partners by responding to daily correspondence and other inquiries regarding Financial Aid. Administers Department database of inquiries and FAQs to ensure messaging consistency and compliance for internal and external partners, and ensures all information is up-to-date.
    Essential or Marginal
    Essential
    Percent of Time
    40
    Activity
    Counsels Students and Parents with regard to financial aid matters. Performs needs analysis and makes adjustments to awards based on analytical information.
    Coordinates all verifications for enrollment & professional judgment assignments. Processes verifications as needed for student population, assigned by yearly File Review Distribution.
    Essential or Marginal
    Essential
    Percent of Time
    30
    Activity
    Oversees the daily operations and staffing coverage of the reception area. Maintains and troubleshoots communication system for the office. Trains, and evaluates staff of Peer Counselors. Supports Associate Director with all office training activities by crafting materials and coordinating all administrative aspects.
    Essential or Marginal
    Essential
    Percent of Time
    15
    Activity
    Represents the College of Charleston at professional meetings and organizations related to financial aid and student development; to include Admissions Open House, High School Workshop, College Fairs, and other community outreach events.
    Essential or Marginal
    Essential
    Percent of Time
    10
    Activity
    Supports Director and Financial Aid leadership with development and updating of departmental forms and website content to ensure consistent messaging, federal and state compliance, and effective customer support.
    Essential or Marginal
    Marginal
    Percent of Time
    5

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Colleges & Universities

    SALARY

    $81k-106k (estimate)

    POST DATE

    05/05/2023

    EXPIRATION DATE

    07/05/2024

    WEBSITE

    cofc.edu

    HEADQUARTERS

    CHARLESTON, SC

    SIZE

    3,000 - 7,500

    FOUNDED

    1770

    REVENUE

    $10M - $50M

    INDUSTRY

    Colleges & Universities

    Related Companies
    About College of Charleston

    Located in the heart of historic Charleston, South Carolina, the College of Charleston is a nationally recognized public liberal arts and sciences university. Founded in 1770, the College is among the nations top universities for quality education, student life and affordability. Its beautiful and historic campus, combined with contemporary facilities and cutting-edge programs, attracts students from across the U.S. and around the world. The City of Charleston world-renowned for its history, architecture, culture and coastal environment serves as a living and learning laboratory for experien...ces in business, science, teaching, the humanities, languages and the arts. More
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    The job skills required for Customer Service Manager include Customer Service, Leadership, Verbal Communication, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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    The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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    If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Customer Service Manager job description and responsibilities

    As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

    02/02/2022: San Antonio, TX

    They develop and implement standards effective in sustaining the relationship between an organization and its clients.

    02/12/2022: Monterey, CA

    Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

    01/27/2022: Muskegon, MI

    Customer service managers oversee teams of customer service representatives.

    04/16/2022: Clarksville, TN

    Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

    02/10/2022: Youngstown, OH

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Customer Service Manager jobs

    They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

    02/11/2022: Austin, TX

    Customer service managers generally need a bachelor’s degree.

    04/15/2022: Manchester, NH

    Although certifications are not essential for this position, many customer service managers pursue optional credentials.

    03/15/2022: Huntsville, AL

    They should know how to set customer service goals, use CRM tools and build teams.

    03/13/2022: Kennewick, WA

    Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

    04/16/2022: Detroit, MI

    Step 3: View the best colleges and universities for Customer Service Manager.

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