At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Photography Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Photography Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Photography Team Lead performs functions directly related to the overall management of daily operating leadership, management and support to the site photo operations for assigned locations, ensuring established goals are met. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in leading, training and developing photography Hosts
• Ensures photo-specific daily operating competencies are managed effectively and consistently reinforced examples of competencies include, but are not limited to: effective photography, sales skills, guest relations skills consistent with company standards, and basic hardware/software maintenance and trouble shooting
• Effectively executes business strategies created by Management
• Maintains site budget for assigned location
• Troubleshoots, communicates and resolves equipment and technical issues
• Leads and motivates effective sales team
• Participates in meetings with leadership as appropriate, with the goal of constantly reviewing and improving the business
• Demonstrates strong customer service and interpersonal skills
• Assists with recruiting, hiring, on-boarding, training, and developing property photo operations team
• Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
• Motivates and evaluates team performance, to develop and grow the team and the business
• Supervises, monitors, and documents staff performance
• Cultivates a photo team culture of enthusiasm, respect, teamwork, collaboration, transparency, team development, empowerment, learning, and embracing of growth
• Complies with, supports, and ensures photo team compliance with all department and park specific policies, legal requirements, standards, procedures, and initiatives
• Maintains sales and cash flow records in accordance with established procedures
• Ensures proper handling of customer credit card information in compliance with Property procedures, as well as Purchasing Card Industry (PCI) standards
• Perform job duties of Team Member role as necessary
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Minimum 18 years of age
• Photography experience preferred
• Previous experience in retail or service environment preferred.
• Must be able to operate multiple computer software systems.
• Must successfully complete a pre-employment offer background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• ble to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to work in chemically treated water.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Able to sit and/or stand for long/short periods.
• Able to work in small, confined area.
• Able to operate a fire extinguisher.
• Able to tolerate detergents and chemicals.
• Able to lift up to 50 pounds, with assistance.
• Able to work outdoors.
• Able to have a pro-active mindset with a high sense of urgency.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.