At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking an Attractions Safety Trainer for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Attractions Safety Trainer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide ride/area specific training as well as maintaining paperwork, safe ride operations on a daily basis, host safety records, and safety equipment, and to support the team leaders in promoting a healthy, effective, and efficient team.

Summary of Essential Functions and Responsibilities

• Supervise safety operations of one or more attractions and make quick and accurate decisions concerning operations.
• Develop training schedules within budget. Ensure each host is properly trained and ensure required paperwork is filed in a timely manner. Follow up with each host as needed.
• Continually inspect and audit area and divisional policies and procedures. Take immediate corrective action to prevent unsafe work practices for all hosts.
• Respond to guests’ verbal comments in a friendly manner. Visually observe guest and host actions and ride operation to prevent safety hazards. Assist guests and fellow hosts in emergency situations.
• Create and implement improvements in safety, guest excellence and job satisfaction.
• Steady guests while entering/exiting ride vehicles during evacuations. Inspect harness and other safety equipment prior to use.
• Memorize, follow and ensure enforcement of Safety/Emergency procedures to include reporting all employees who violate procedures.
• Complete daily written reports and maintain ongoing host journals as well as maintain and update SDS folder for attraction.
• Create and maintain hosts records.
• Ensure adequate staffing of area on a daily basis.
• Interact and build positive relationships with other departments.
• Organize and conduct divisional/cost center safety meetings, with assistance from the Team Lead/Asst. Team Lead.
• Approved as a General Industrial Trainer (GIT) and possess the ability to train others.
• Identify and assist in the development of future safety trainers.
• Assume Attractions – Team Member job duties as needed (see individual job description).
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to rotate to all positions of the attraction and/or area.
• Ability to push and/or pull.
• Ability to bend at the waist and knees for long periods of time.
• Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Ability to move about and react quickly while loading and unloading ride vehicles and while performing emergency evacuation.
• Ability to tolerate heights of up to 200 feet to support ride operations.
• Ability to climb evacuation steps and maintain good balance.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Ability to operate a fire extinguisher and ability to train hosts on its proper use.
• Ability to tolerate stress due to job responsibilities and serious consequences of making an error.
• Ability to properly wear personal protective equipment if/when required.
• Ability to tolerate detergents and chemicals.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to report to work without being under the influence of or smelling of alcohol.
• Able to be subjected to periodic random drug screening as outlined by policy.
• Able to lift at least 50 lbs.
• Ability to hear warning communications and sounds.
• Must be willing to work in any assigned area of Attractions and perform other functions as assigned.
• Ability to visually and physically check seat restraints/harnesses.
• Ability to speak clearly in order to operate two-way radio, pager and PA system.

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Requirements

• Must be at least 18 years of age.
• Ability to speak in front of small and large groups of peers.
• Basic computer skills.
• Valid driver’s license and proof of auto liability insurance for use of company vehicles.
• Ability to analyze and remember information.
• Ability to take initiative, self-supervising.
• Able to memorize written safety standards and/or scripts.
• Ability to read/write, comprehend instructions and communicate in English.
• Ability to train others in a positive yet constructive manner.
• Submit and pass a pre-employment drug screening and background check.

Knowledge, Skills, and Abilities

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Must be willing to constantly /improve.
• Smile, maintain eye contact and must be aggressively friendly.
• Must have professional appearance with good personal hygiene.
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies and a concern for both the guests and hosts.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Alert and attentive.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.