At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Theater Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Theater Team Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Responsible for the operations of Theatre Ambassador and Park Informational Ambassador Teams including but not limited to: schedules, reports, data entry and cleaning responsibilities.
• Develop Park Informational Ambassadors and Theatre Ambassadors to create a world-class service team by providing support, direction and guidance to teams and ensuring effective training for daily operations.
• Oversee the sanitization of all high touch points in and around the Entertainment venues on a pre-determined schedule.
• Verbally communicate and enforce Theatre Ambassador etiquette, and how to greet our Guests while working as a Park Informational Ambassador.
• Assist Guests with information about various venues.
• Meet, greet, and direct Guests in venues as needed.
• Oversee the cleanliness of front of house theatres and surrounding areas and report any maintenance needs to Supervisor and Maintenance.
• Maintain entertainment signage, as needed.
• Provide training for new/current hosts, including how to handle Guest opportunities by following all company policies.
• Ensure Guests’ needs are met through line management, friendly interactions, communicating accurate information in regards to park events, venue cleanliness and seating in theaters.
• Responsible for collecting per-show attendance data and entering it into Park Pulse on a daily basis.
• Able to file proper company paperwork; i.e. daily team reports, personal evaluations, and positive discipline.
• Oversee special functions and assignments as needed.
• Provide accurate park information to guests.
• Serve as Theatre Ambassador, and Park Informational Ambassador point of contact in regards to all concerns or questions before contacting Entertainment PIC.
• Perform Theatre Ambassador and Park Informational Ambassador Host’s duties, if needed.
• Maintain strict confidentiality with regard to communicating and all information about Dolly Parton’s personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and/or HFE between any and all parties outside of this position’s reporting structure.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old.
• High School diploma or equivalent required.
• Previous Leadership experience preferred.
• Able to use a PC with knowledge of Word, Excel, Outlook and PowerPoint software.
• Excellent verbal communicator – consistent and detailed.
• Must successfully complete a pre-employment background check.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to push or pull.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend and analyze instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time. Able to lift up to 20 pounds with assistance.
• Able to communicate effectively using standard English grammar and punctuation.
• Must wear costume as outlined by Entertainment team.
• Able to tolerate various temperatures while working outside.
• Able to work outdoors.
• Able to climb steps.
• Ability to work with and tolerate detergents and chemicals utilized in the area.
• Able to wear all PPE as required.
• Able to operate a 2-way radio and computer.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.