At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Helping Hands Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Helping Hands Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Supervise operations of Helping Hand Team; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis.
• Communicate regularly and effectively with key areas of service to ensure effective use of Helping Hands.
• Develop schedule including training, team meetings and park support within budget.
• Complete and issue host Performance Evaluations. Includes collecting input from teams.
• Support the operations of Dollywood Splash Country, Dollywood Cabins, DreamMore Resort, and Dollywood Parks by working in a variety of roles that best help daily staffing needs. This includes fulfilling the duties and descriptions of jobs including but not limited to, Attractions, House and Grounds, Merchandise, Admissions, Amusements, and Food Service.
• Ensure each host is properly trained and ensure required paperwork is filed in a timely manner, following up with each host as needed
• Staffing of Helping Hands team to include interviewing and hiring of hosts.
• Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
• Continually inspect and audit area and divisional policies and procedures.
• Attend all required Training Classes/Guest Service Seminars and meetings.
• Comply with Safety and Security directives, policies and procedures to ensure host/guest safety at all times.

Management reserves the right to change and/or add to these duties at any time.

Educational and Experience Required

• Must be at least 18 years of age.
• Must a high school diploma or equivalent.
• Must have a valid driver’s license with proof of auto liability insurance.
• Submit and pass a pre-employment drug screening and background check.
• At least 6 months of supervisory experience, training others in a positive yet constructive manner.
• Basic Computer Skills required; experience with park operating systems such as Omni/Pronto/Micros or other equivalent systems, preferred.

Knowledge, Skills, and Abilities

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Willing to work in any assigned area of our properties and perform other functions as assigned.
• Must be able to remain attentive and alert.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.