Diversity Resource Staffing Inc is Hiring a Technical Application Support Near Atlanta, GA
Job Description Summary Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience. Job Description Roles and Responsibilities In this role, you will:
Strive to provide excellent customer service to employees from GE Businesses
Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
You’ll provide support to GE’s rapidly expanding developer community; but you’ll also be a critical part of it, as we apply the same discoveries and innovations that go into our software to our own systems.
Work with customers to grow, support, and enhance our tools ecosystem
Support end user issues by providing the effective solutions
Be aware of system-wide changes and application deployments that might impact application availability for users
Effectively manage escalations to resolution
Partner with product teams to plan and test automation solutions
Engage with the vendor to trouble shoot and resolve an issue within the product
Support quality initiatives for continuous service improvement & optimization
Measure application performance and availability against published SLA’s and operational commitments
Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools
Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
Partner with other regional teams and services owners to share and promote best practices and lessons learned
Basic Qualification Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Desired Characteristics Technical Expertise:
Listen, prioritize, and document requests and issues, ensuring resolution and follow-up
Participate in an Agile work team and drive improvements in our core service offerings
Improve our knowledge base, and provide thought leadership for our developers
Participate in a 24x7 on-call rotation for emergency events
Create scripts, UI’s, and integrated systems that enhance and expand our tools ecosystem
Applied experience with Linux system
administration and scripting (bash, Python, Shell etc.)
Experience with build systems (Ant or Maven is preferred)
Working experience of Agile development practices (ideally as a developer)
Demonstrated working knowledge of version control systems such as Perforce, SVN, CVS, Git (preferred)
Prior experience working with common developer tool chains (Eclipse, Jira, Rally, Jenkins, Bamboo, Confluence, Artifactory, Coverity, etc)
Working knowledge of Artifactory, DTR, Nexus or similar
A veteran of agile software development with expertise in SVN, Git etc
Business Acumen:
Strong oral and written communication skills
Strong problem solving skills
Ability to interact with key stakeholders in organization