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We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
You Are:
A IT Technical Support Analyst:
Even technology companies need tech support. You know, someone to keep things running smoothly - both behind-the-scenes and customer facing. This is where you come in. The backbone to our backbone. LTO is looking for a motivated Analyst to provide high value services to our customers adding value and efficiency in their use of technology. We find the right solutions and enable high performance.
At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for.
We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.
A day in the life.
Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.
Working with a team of motivated and engaged super technologists, driving high performance and morale.
Support in areas of incidents, and high value services with a focus on customer experience
Building authentic, positive, trust-based relationships with all key-stakeholders
Become the Technology Services customer champion in all respects to deliver customer excellence.
Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary.
Supporting projects and initiatives that impact large groups of people across the US.
Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.
Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.
Does this describe you:
Be positive, engaging with a strong passion for customer and technology excellence
Have a love for innovation, driving change and a challenge
You have a passion and experience collaborating and relationship building
You have a desire to lead projects and initiatives that impact large groups of people across the US
About our environment
85% Windows based machines including Dell, HP and Lenovo
MS Suite of apps including O365, Teams, Sharepoint, Outlook
Surface hubs, Cyviz, Microsoft Teams Rooms
ServiceNow ticket tracking
This is onsite at the Atlanta office
What You'll Need:
Minimum 1 year experience as a desktop support professional in a predominately Windows environment
Minimum 1 year experience working with an enterprise ticketing system and asset tracking system
Minimum 1 year experience working with customers face to face
High School Diploma or GED
Bonus points is:
You have Apple experience
Like What You See?
If we just described you, please continue on to our application process and tell us more about yourself. We look forward to getting to know you better soon!
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $ 22.26 to ₹ 49.33
Colorado $ 22.26 to $ 42.64
New York $ 20.63 to $ 49.33
Washington $ 23.70 to $ 45.38
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Full Time
Business Services
$78k-96k (estimate)
05/12/2024
05/14/2024
accenture.com
WASHINGTON, DC
>50,000
1989
LIZ ARKY
$1B - $3B
Business Services
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people,... shareholders, partners and communities. Visit us at www.accenture.com.
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The job skills required for IT Technical Support Analyst include Customer Service, Technical Support, Futures, Initiative, IT Support, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technical Support Analyst positions, which can be used as a reference in future career path planning. As an IT Technical Support Analyst, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support Analyst. You can explore the career advancement for an IT Technical Support Analyst below and select your interested title to get hiring information.