986 Customer service manager Jobs in New York, NY
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Delivery Limited, LLC is Hiring a Customer service manager Near New York, NY
delivery.com, a leading marketplace for local online and mobile ordering, is looking for a Customer Service Manager to help bring our top-notch customer service to the next level.
The Customer Service Manager will be part of the customer service leadership team. This position will lead the NY branch and is responsible for organizing the customer service shifts, and ensuring that the department is operating smoothly and efficiently.
The right candidate should have natural leadership qualities, and a passion for teaching and motivating others to reach the height of their potential.
Responsibilities include, but are not limited to :
- Delegating tasks to a pool of up to 15 agents
- Driving operational improvement to create an effortless experience for customers and serve as point of escalation for customer issues
- Coaching and supporting team members to achieve individual and company goals
- Encourage growth and development, keeping team effective, engaged, and happy
- Monitoring call queues, live chat queues, and incoming customer tickets
- Enforcing department protocols, rules, and regulations
Requirements
- Bachelors Degree is preferred
- Exceptional writing and editing skills
- Previous experience with Ujet telecom systems is a plus
- The ability to anticipate and react to volume spikes and to act accordingly
- Experience with Kustomer and / or Ujet a plus
- Strong leadership and motivational skills
- Experience with Google Drive / Google docs
This position is a blend of mid-shifts and late shifts. Saturdays and Sundays are required. Shift flexibility is also required for holidays.
This is a full-time position, compensated at market competitive rates, and includes full benefits and 401(k).
Last updated : 2024-03-08
Job Summary
Full Time
Logistics Services
$103k-134k (estimate)
03/11/2024
04/04/2024
securedmail.co.uk
GREAT SANKEY, ENGLAND
200 - 500
2006
MICHAEL JOHN OWEN
$50M - $200M
Logistics Services
Related Companies
The job skills required for Customer service manager include Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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