Overview

The Manager, Client Success’ mission is to drive and maintain revenue by identifying and building value for prospects and customers through professional execution of Delaget’s Client Success process. A demonstrated focus on personal and team development and accountability is critical to success.

Responsibilities

• Achieves revenue goals by managing churn rates and driving sales targets through account management and new account acquisition.
• Directs sales forecasting activities and sets performance goals accordingly
• Develops short- and long-term business objectives and strategies for client success
• Collaborates with colleagues and cross functionally to apply, support and refine our sales and client success strategy
• Develops and implements strategic sales plans to address customer requirements
• Promotes products and services within brand communities by communicating technical, industry and market facts that position Delaget as a best-in-class solution that delivers material economic results to our customer
• Directs staffing, training and performance evaluations to develop and improve the functionality of the department
• Presents customer engagement, risk-levels, onboarding progress and other applicable reports and forecasts to the leadership team.
• Controls expenditures of the department to conform to budgetary requirements

Qualifications

• Self-motivated team-player with high attention to detail and the ability to create and multi-task
• A consistently positive attitude, strong desire to win and the ability to embrace ambiguity
• A life-long learner who is open to receiving and acting on feedback in an effort to improve results
• Exceptional communication and presentation skills
• Ability to think and act strategically and adjust to meet business needs while working independently
• Demonstrated ability to exercise appropriate and balanced judgment in consideration of both our prospects/customers and the company, and in matters of significance
• Be or quickly become an expert in restaurant operations, loss prevention, analytics and SaaS
• Ability to translate and clearly communicate (both oral and written) business issues and technical information to individuals with varied levels of expertise
• Expert user of technology, specifically, MS Office, Outlook, and Salesforce
• Bachelor's Degree preferably in business or marketing

Working Conditions

• Travel may be necessary to complete job duties
• May work beyond normal working hours, on weekends and holidays, and/or in other positions when necessary