15 Client Success Specialist Jobs in Minneapolis, MN
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Element Fleet Corporation is Hiring a Client Success Specialist Near Minneapolis, MN
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Client Success Specialist (FPS Partner) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
Driven by servicing clients with the highest level of customer service?
Someone who thrives in a fast-paced, ever-evolving and highly visible environment?
As the Client Success Specialist (Fleet Partnership Services (FPS) Partner) you will build and maintain relationships with our customers and provide ongoing day to day account support, recommending cost saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client's ability to achieve their company goals, as well as to Element Fleet's attainment of account retention and growth objectives.
A Day in the Life
Work with customers and internal cross-functional teams to develop the account strategy that best suites the customers' needs and goals.
Executes day-to-day requests and activities, complex or routine, in accordance with client's policies, procedures and priorities.
Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions.
Takes ownership of client issues and applies critical thinking and problem-solving abilities.
Customer data analysis and/or reporting
Leverages subject matter experts to quickly and efficiently resolve inquiries
Requirements
BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.
2-5 years customer service or client account management experience is highly desirable, preferably in a B2B service environment
Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
"Internally, the business title is "FPS Partner"
"This role is in office T,W,TH weekly in our Hopkins, MN, office."
#LI-KT1
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Job Summary
Full Time
Consumer Services
$98k-138k (estimate)
09/09/2023
05/03/2024
www.elementcorp.com
Toronto, Ontario
500 - 1,000
Jon Sweet
$200M - $500M
Consumer Services
Related Companies
About Element Fleet Corporation
Element Vehicle Management Services leases more than 300,000 vehicles (mostly cars and light trucks, but also medium and heavy trucks and trailers) and oversees about 245,000 under various management agreements. Besides leasing and fleet management, the firm provides maintenance, collision repair, and fuel card services. Clients include government agencies and corporations in the pharmaceutical, telecommunications, and energy industries. The company formerly known as PHH Vehicle Management Services (aka PHH Arval)was a subsidiary of PHH Corporation until 2014, when it was sold to Element Finan...cial Corporation for $1.4 billion in cash.
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If you are interested in becoming a Client Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Specialist job description and responsibilities
Works directly with the client success manager to ensure a clear understanding of customer's business needs and ensures that DFIN meets expectations.
03/18/2022: Provo, UT
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions.
04/01/2022: Idaho Falls, ID
Client success specialists are accountable for managing churn and providing essential support.
02/20/2022: Cedar Falls, IA
They may also meet regularly with devs/product designers.
04/06/2022: Fayetteville, AR
Client success specialist look out for their customer’s business and work with them to find solutions to pain points.
02/20/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Specialist jobs
Client success specialist should see disseminating learning from each of their onboarding experiences as a vital part of their job.
02/24/2022: Rapid City, SD
Generate excitement for new or developing products by keeping clients updated on their progress.
02/20/2022: Spartanburg, SC
Take the time to understand your client’s use-case and earn their trust.
01/31/2022: Wichita, KS
Apply for an entry-level client success position, gain knowledge and experience before moving up.
04/11/2022: Yakima, WA
Maintain understanding of relativity product features, road maps and benefits and effectively communicate to the client to ensure client success.
03/26/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Client Success Specialist.
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