Overview

The Client Success Managers mission is to drive client satisfaction by identifying and building value for customers through professional execution of Delagets customer management process. A demonstrated focus on personal development and accountability is critical to success. This person is a key member of our team and will effectively develop and execute strategies to (1) create brand and industry expertise that builds value for clients, (2) establish strong client working relationships and (3) understand and advocate client best practices.

Responsibilities

• Responsible for building and maintaining excellent client relationships, acting as the primary liaison between client and Delaget
• Act as a consultant or advisor to clients; identifies opportunities for up-selling additional Delaget products or services that benefit clients
• Personal accountability for driving revenue and meeting or exceeding quotas in assigned territories
• Consult with clients to increase engagement with Delaget solutions
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Develop skills and responsibilities that help customers utilize the full range of Delagets offerings to achieve business needs and realize success criteria of our customers
• Maintain in-depth product, industry trend, competitive and technical knowledge
• Collaborate with National Account Executive(s) on product, industry trend, competitive, and technical knowledge to ensure consistency in the new and existing client sales process
• Recommend service improvements to Product team that would enhance or extend the services provided to clients
• Coordinate with National Account Executive, Implementation Specialist, and Solution Consultant to ensure client knowledge transfer after a new setup or training is complete
• Re-train clients to ensure proper understanding of Delaget solutions
• Manage client expectations and escalates issues/concerns when needed
• Collaborate with colleagues and cross functionally in support of client needs
• Exercise discretion and independence in carrying out such responsibilities
• Delight our prospects and customers

Qualifications

• Self-motivated team-player with high attention to detail and the ability to multi-task
• A consistently positive attitude, strong desire to win and the ability to embrace ambiguity
• A life-long learner who is open to receiving and acting on feedback in an effort to improve results
• Exceptional communication and presentation skills
• Ability to think and act strategically and adjust to meet business needs while working independently
• Demonstrated ability to exercise appropriate and balanced judgment in consideration of both our prospects/customers and the company, and in matters of significance
• Be or quickly become an expert in restaurant operations, loss prevention, analytics and SaaS
• Ability to translate and clearly communicate (both oral and written) business issues and technical information to individuals with varied levels of expertise
• Expert user of technology, specifically, MS Office and Outlook, and Salesforce
• Bachelor's Degree preferably in business or marketing

Working Conditions

• Travel may be necessary to complete job duties
• May work beyond normal working hours, on weekends and holidays, and/or in other positions when necessary

Physical and Sensory Requirements (with or without reasonable accommodations)

• Must be able to move intermittently throughout the working day, must be able to stand, stoop, walk, kneel and crouch
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp and visual acuity to use a keyboard, operate equipment and read
• Frequently required to sit, reach with hands and arms, talk and hear
• Specific vision abilities required by this position include close vision, distance vison, and the ability to adjust focus
• Must be able to read, write and communicate in English
• Must be in good general health and demonstrate emotional stability
• Must be able to lift, push, pull, and move a minimum of 20 pounds