41 Customer Experience Representative Jobs in Lexington, KY
Davis H Elliot Company, Inc. is Hiring a Customer Experience Representative Near Lexington, KY
If you’re a passionate communicator looking to grow your career in a creative, collaborative environment, then Davis H. Elliot Co. Inc. has an exciting opportunity for you! Our Organizational Enhancement & External Affairs team is looking for a Customer Experience Representative to join our team.
The hiring process for this position will begin in January 2024, with the expectation of having a team member in place within the first two months of the year.
WHO WE ARE
For 75 years, investor-owned utilities, municipalities, cooperatives, and others have entrusted their electrical construction and maintenance needs to Davis H. Elliot Company, Inc. (Elliot).
Elliot is a full-service electrical contractor with over 2,900 employee-owners specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, and more. Elliot also offers utility locating through its Utility Damage Prevention (UDP) brand, industrial, commercial, healthcare, and residential electrical services as Elliot Services, and power engineering under the Elliot Engineering moniker. Additionally, Elliot has launched vertical business lines including 46Solutions, which offers business IT services and home entertainment technology, as well as Studio46, which provides live event services and video production.
Learn more by visiting our website at www.dhec.com.
SKILLS AND TRAITS YOU BRING TO THE ROLE
- Strong active-listing, interpersonal, and written communication skills.
- Ability to resolve conflict and solve problems in a calm, decisive, and kind manner.
- Effective organization skills to manage large amounts of information and institutional knowledge while assisting internal and external stakeholders.
- Passion for servant leadership and helping others with their questions and concerns with professionalism and respect.
WHAT YOU’LL DO
The Customer Experience Representative will serve the organization by creating a great experience and first impression of the Davis H. Elliot Company for internal and external stakeholders seeking valuable information through multiple channels of communication. The individual hired for this position will act as the connection point between our customers – including clients of Elliot and our Family of Brands, members of the communities where we live and work, and our own employee-owners – with the appropriate parties to resolve their questions or concerns in a timely manner. The ideal candidate will have strong interpersonal communication skills, experience providing appropriate responses to inquiries via written and oral communication, and effective organizational habits. Our goal is to identify a candidate who can embody our core value of Servant Leadership and exhibit that to everyone they work with throughout their day.
YOU LEARN, YOU STRETCH
Even if you are not an expert at all of these items, if you are interested in expanding your skills as a communicator and learning from your peers and from your own practice, we encourage you to apply. Our objective is to hire someone who listens to feedback, pursues improvement, and finds satisfaction in a job well done. We will provide opportunities for development through industry training and chances to gain experience.
YOU SHOULD HAVE
- High School Degree or Equivalent
- The ability to work from our offices in Lexington, Kentucky.
- Familiarity with standard office equipment and software programs.
WE HOPE YOU HAVE
- Experience working in a customer service role or call center.
BENEFITS & CULTURE
Today, we are listed among Engineering News-Records Top 150 Specialty Contracting firms. Our success is based on our customers confidence in us; the loyalty, hard work and performance of our people; and the traditions with which Mr. Davis H. Elliot began the company in 1946. We understand that having the best team requires people being treated like family. Some of the benefits we offer our team include:
- Medical, Dental, Vision Insurance
- Short-Term Disability and Long-Term Disability Insurance
- Company Paid Life Insurance w/ additional Voluntary Life Insurance
- 401K w/ company match
- Employee Stock Ownership Program
- Paid Vacation
- Servant Leadership Training
Job Summary
Full Time
Business Services
$36k-46k (estimate)
12/23/2023
05/13/2024
dhec.com
ELKRIDGE, MD
500 - 1,000
1946
DAVIS ELLIOT
$50M - $200M
Business Services
Related Companies
About Davis H Elliot Company, Inc.
Davis H. Elliot Company was founded in 1946 and is a Full-Service Electrical Contractor with over a 2,400 employees.
The job skills required for Customer Experience Representative include Customer Service, Written Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
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Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Customer experience representative document their exchanges with clients, often using customer relationship management software.
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They generally need to know how to create and update tickets and how to search for customer records.
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Customer service representative listen to or read about customer problems and suggest solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
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The person needs to know when to ask for referrals or reviews from customers.
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Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
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Step 3: View the best colleges and universities for Customer Experience Representative.
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