Crosby Bar & Restaurant Assistant Manager

Do you have the passion, talent and experience to lead a team that produces a memorable restaurant experience?

Crosby Bar & Restaurant is a rich colorful airy room with high ceilings and an impressive 30-foot pewter bar. The setting provides an oasis in SoHo for hotel guests, business and leisure dining in a space that features stunning design to showcase food and service that meets and exceeds expectations.

The Assistant Bar & Restaurant Manager:

• To assist the F&B Manager in recruiting and retaining high calibre employees for the department
• To ensure effective departmental communication takes place through pre-service meetings, one-on-one coaching
• To monitor and update restaurant training manuals and starter kits and ensure they are fully utilized
• To perform staff appraisals for restaurant all team members twice annually.
• Monitor, identify and organize the delivery of training solutions in line with identified training needs
• To drive forward the order of service guidelines wherever possible
• To maintain high standard of discipline for the department
• To ensure that department is appropriately staffed at all times
• To ensure that all members of the Food and Beverage team have excellent product and menu knowledge
• To ensure that there is a restaurant incentive scheme in place at all times
• Able to successfully coach and communicate with employees in a positive manner

The Assistant Bar & Restaurant Manager brings the following talent and experience to the role:

• Minimum of 4 years of F&B management experience in a luxury hotel environment or fine dining restaurant environment (2-star or better) in New York City
• To ensure that every guest need is met and exceeded wherever possible
• To ensure that guest complaints are handled according to company standards and that they are followed through and reported to the F&B Manager and/or Duty Manager
• To act as a role model for the Food and Beverage team, particularly in guest contact skills and personal presentation
• To fully utilize guest history in order to develop individual guest service experience
• To ensure that all team members are aware of VIPs and their requirements
• Create and maintain a personal rapport with guests
• To obtain constructive feedback from guests and ensure it is inputted into client record and is communicated and carried out on their next visit
• To proactively seek to develop all aspects of the department in relation to service and procedures
• To maintain a constant and active presence and the floor and to both support and direct the service team

With 3 hotels in New York City, and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

Be inspired by Firmdale, www.firmdalehotels.com 

And learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/

Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/