Join us as a Senior Account Manager, where you'll be the driving force behind our client relationships. You're eager to expand and nurture these connections, and you'll have the backing and strategic guidance from our Account Director or Client Partner. With responsibility for client satisfaction, revenue growth, and business profitability, you'll thrive under the challenge. Crucially, you'll also play a leadership role within our agency, earning the trust of our clients—ranging from mid to senior levels—as their go-to advisor for outstanding digital experiences.

You Will:

• Manage, and own the success and satisfaction of the client relationship
• Lead projects and initiatives to delivery
• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions
• Provide Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
• Have a point of view on industry structure, trends, initiatives, best practises, and solutions, and you have the confidence to speak up and express your point of view
• Provide Critical Mass’ Executive Sponsor, VP, Client Partner, or Account Director with insights into organizational opportunities for cross and up-sell opportunities
• Oversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner, or member of the executive management team
• Participate in weekly client discussions with a level of polish and formality
• Proactively sell and manage customer expectations and communicate project and profit risks to internal team

You Have:

• 4-5 years of Account Management experience in a Digital Marketing Agency
• Proven success with complex clients, generating annual services revenues exceeding $2 million each
• Experience in customer loyalty initiatives, database marketing, and direct mail campaigns
• Solid understanding of user-centric digital product design principles
• Experience managing a complex Interest-based Audience Targeting (IAT) environment in a fast-moving setting
• Expertise as a product or category specialist, preferably in automotive
• Experience working on 360 / integrated campaigns, ideally at lead creative or digital agencies
• Understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies
• Proficiency in project management and digital media
• Strong negotiation and leadership skills
• Exceptional interpersonal skills, adept at building consensus and fostering team spirit
• Ability to juggle multiple tasks simultaneously
• Team-oriented mindset, with a knack for collaboration
• Creative problem-solving skills and a keen analytical mind

Nice to have:

• Automotive experience

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 15 affinity groups
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.