Overview

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com. Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.

Responsibilities

We are seeking a mission-focused Network Administrator II to support and contribute to our government customer’s success in Washington, DC!

Join our team at the forefront of advancing communication systems for the Defense Intelligence Enterprise. This role is part of a dynamic program focused on Engineering and Operations, driving continuous improvements in the design, transition, operations, and service of LAN, WAN, and Unified Communication services across classifed and unclassified networks.

As a Network Administrator, your responsibilities extend beyond routine tasks. At Tier II, you will handle complex customer support, addressing incidents that could not be resolved at Tier I. This involves not only incident management but also a nuanced approach to problem management, delving into deeper analyses when necessary to identify and address significant issues.

Duties, Tasks & Responsibilities:

• Provide customer desktop support when required (e.g., hardware failures).
• Provide incident management alongside problem management for analysis of incidents that indicate a larger problem.
• Use information provided by Tier 1 and log additional information as needed.
• Use administrative acscess to network components to research errors, incidents, problems
• Provide incident analysis and identification of potential problems.
• Resolve service requests.
• Escalate service requests to Tier 3, if necessary.
• Route service requests to the appropriate organization required for incident resolution.
• Enter solutions into the solutions database.
• May manage projects / processes.
• Coach and reviews the work of more junior professionals.
• Influence others regarding system design, solutions, and procedures.
• Some positions may require shift work.

Qualifications

Required Experience, Education, Skills & Technologies:

• Years of experience with one of the following:

  • High School/GED plus seven (7) years of relevant experience

  • Associate degree plus five (5) years of relevant experience
  • Bachelor's degree plus three (3) years of relevant experience
  • Master's degree plus one (1) year of relevant experience 
• DOD 8140 certification(s): IAT II, Cisco Certified Network Associate (CCNA) or Security

Security Clearance Level:

• TS/SCI or TS/SCI with CI Polygraph (preferred)

Work Schedule:

• Full-time on-site

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.