Overview

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com. Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.

Responsibilities

We are seeking a mission-focused Network Administrator II (Tech Refresh) to support and contribute to our government customer’s success in Washington, DC!

Join our team at the forefront of advancing communication systems for the Defense Intelligence Enterprise. This role is part of a dynamic program focused on Engineering and Operations, driving continuous improvements in the design, transition, operations, and service of LAN, WAN, and Unified Communication services across classified and unclassified networks.

Duties, Tasks & Responsibilities:

• Provide more in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1.
• Provide customer desktop support when required (e.g., hardware failures) and incident management functions alongside problem management as an analysis of incidents that may indicate a larger problem.
• Demonstrate innovative engineering acumen for improvements to site, location, or enterprise performance.
• Perform technical refresh activities at local sites when required.
• Make recommendations that enhance efficiencies for network monitoring, management, and overall operations.
• Participate in engineering designs/decisions that impact technical refresh of components directly impacting mission success.
• Manage the implementation, installation, and technical refresh of projects within a site or locale.
• May require unpacking, moving network components of average weight and volume.
• Will require local travel to other sites for tech refresh updates when needed.
• Provide detailed information gathering, analysis, and investigation to understand problems.
• Provide technical solutions employing creativity and ingenuity across the enterprise, drawing heavily on prior experience.
• May influence other technical staff through explanation of facts, policies, and practices.
• Complete initial categorization of service requests (type, sub-type, location device, priority, etc.).
• Utilize experience and knowledge articles to understand and implement potential workarounds.
• Resolve incidents or escalate to the next tier as necessary.
• Update knowledge articles and handle “how to” questions.
• Configure, deploy, manage, and maintain network monitoring systems used by technicians to ensure availability and overall performance of system and network services.
• Use administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
• Resolve service and routing requests to the appropriate organization required for incident resolution.
• Perform root cause analysis and complete problem resolutions associated with incident ticket(s) and enter solutions into the solutions database.

Qualifications

Required Experience, Education, Skills & Technologies:

• Years of experience with one of the following:
• High School/GED plus nine (9) years of relevant experience
• Associate degree plus seven (7) years of relevant experience
• Bachelor's degree plus five (5) years of relevant experience
• Master's degree plus three (3) years of relevant experience 
• Doctorate degree plus one (1) year of relevant experience
• DOD 8140 certification(s): IAT II, CCNA (or industry equivalent)

Security Clearance Level:

• TS/SCI with ability to obtain a CI Polygraph or TS/SCI with CI Polygraph (preferred)

Work Schedule:

• Full-time on-site

Benefits Offered:

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.