Systems Administrator and Network Engineer, IT

Location: Washington, DC (Hybrid)

Project HOPE is an international NGO of engaged employees and volunteers who work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we canreinforce aculture of respect, integrity, accountability, and transparency

POSITION SUMMARY:

This position will be responsible for the maintenance and management of all systems and networks at Project HOPE and its field offices globally. Install, configure, and monitor all servers, software/applications and network equipment. Manage and support Office 365 and Azure cloud, and on-prem environments. Recommend, plan and deploy upgrades to applications, systems and networks. Provide technical support and training to end-users. This is a hybrid work environment.

PRINCIPAL RESPONSIBILITIES:

• Provide remote and onsite support to end-users, and be an escalation point for tier-two helpdesk technicians, including 24/7 support.
• Provide 24/7 support and maintenance of all servers, routers, switches, and firewalls. Configure remote firewall and VPN devices for field offices globally.
• Plan, deploy and upgrade servers and applications, and network and telephony as required for optimal performance. Make recommendations for new purchases and new systems.
• Monitor all on-prem and cloud servers, NAS and network equipment to ensure availability and reliability to minimize interruptions and downtime. Perform proactive maintenance using tools to monitor servers, applications and networks at various levels of operation.
• Assist in the security patching of servers, desktop computers, laptops and network equipment, by using patching tools.
• Design, build and support SharePoint sites, including providing training to the end user.
• Maintain server data backup operations to provide disaster recovery and business continuity for the organization.
• Interface with software and hardware vendors to resolve issues, including ISPs to repair wide area networks.
• Apply industry standard security practices to ensure that all systems and networks are in compliance.
• Other duties and projects as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science or equivalent combination of education and experience.
• Four to Six (4-6) plus years of experience in server software and hardware - VMware virtualization software (vSphere, ESXi), including NetApp NAS and SAN storage.
• Four to Six (4-6) plus years of experience in Windows Server 2016 - 2022 (Active Directory, IIS, DFS, NPS, DNS/DHCP, GPO), Exchange Online, SQL Server, SharePoint Online, Antivirus, and Backup software. Experience with Windows desktop client operating systems (Windows 10 and Windows 11) and Office applications (Office 365).
• Four to Six (4-6) plus years of experience in Network equipment - Cisco and Meraki Firewalls, switches, routers and wireless access points, including experience with VPNs, VoIP and Microsoft Teams.
• Technical certifications (e.g., Microsoft, Cisco, CompTIA, etc.) preferred.
• Well organized, strong client service mindset, effective written and verbal communication skills, and extremely detail orientated.
• 24x7 availability/on-call to provide as needed emergency support, and also may require travel to field offices.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form

Work environment:

• Typical office environment with exposure to a minimal noise level.

Salary range starting at $84,000 USD per year based on candidates residing in the US. Compensation for the role is dependent on several factors including a candidate's location, qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package including health, dental, vision and life insurance, 403(b), paid leave, and much more. For more information about our benefits please visit our

Due to the large number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.