CUSTOMER SERVICE REPRESENTATIVE

HOURS: In-office, or potential hybrid schedule

Business hours are 8:00am - 5:00pm Monday-Friday

PAY RATE: $18.50/hr ($19.00/hr for bilingual English and Spanish)

CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Customer Service Representative to become a vital part of their team!

This is a great temp-to-hire opportunity to work with a company that has been in business for over 100 years! This organization is looking for candidates with top notch skills and a strong work ethic. Bi-lingual candidates are a huge plus!

Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package once hired on! Apply today!

Duties & responsibilities include, but are not limited to, the following:

• Answer a high volume of telephone calls with superior customer service
• Enter registration information into database
• Follow call script protocol when registering students into classes
• Make outbound calls as needed to customers regarding class cancellations, schedule audit, problems with enrollment, etc.
• Handle customer concerns and resolve customer issues
• Open and process returned mail
• Other duties as assigned

Minimum Qualifications:

• High School Diploma or GED
• Valid driver’s license
• Excellent phone/communication skills
• Experience in a call center environment, desired
• Strong computer skills, Proficient in MS Office
• Ability to multi-task and be able to work in a fast-paced environment

Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.

How to Apply:
For consideration please submit a resume to the following:
Email: jobs@cpsrecruiter.com

CPS Recruitment is an Equal Opportunity Employer