Administrative Support Assistant - Community Resource Center

The Department of Community Resources 

“Follow Your Calling, Find Your Career”

Rate: $20.00 - $26.61/hr

This is a non-exempt (hourly) position.

Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Summary

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

This position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to successfully route customers to the appropriate portal for the assistance they seek. This position may also provide administrative back-up to other administrative support functions. 

Essential Functions

·Provide administrative support to internal departmental staff

·Respond to inquiries and resolve administrative issues that may arise

·Prepare written correspondence such as memos, forms and emails

·Respond to and resolve customer inquires regarding services available, community resource options, on-going programs and benefit status

·Create, maintain, organize and enter information into databases and use various computer applications

·Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs

·Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

·Operate mail systems and coordinate the flow of information, internally or externally

·Schedule, confirm and maintain meetings, events, and schedules

·Compose, type, and distribute information such as meeting notes, agendas, and general information

Mecklenburg County Department of Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Experience: 

Minimum of two years of administrative experience

Education:

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

·May require a valid North Carolina or South Carolina Driver's License

·May require County Driving Privileges

·May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

• Bilingual (Spanish and English) proficiency oral and written

• Strong communication skills and Microsoft office skills

Knowledge, Skills and Abilities

Knowledge of

• Administrative and clerical procedures and systems using various computer applications, managing files and records

• Principles and processes for providing customer and employee services

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service

• Coordination and organization

• Judgement and decision making

• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization

• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.

• Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently

• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry

• Intermediate use in various computer applications. 

• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.