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Customer Care Representative
$38k-48k (estimate)
Full Time 2 Weeks Ago
Save

Cornerstone Capital Bank, SSB is Hiring a Customer Care Representative Near Houston, TX

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.

  • Compensation: $18-22/hr
  • Location: Onsite in Houston, TX

Key Responsibilities:

  • Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
  • Answer customer inquiries, complaints, or concerns
  • Customer service de-escalation with prompt and effective response
  • Strong attention to detail
  • Strong note taking skills – effective written communication
  • Strong verbal communication skills

What you’ll need to be successful:

  • High School Diploma or equivalent
  • 2 years experience call center/phone experience
  • Minimum 2 years related mortgage experience a plus, but not required
  • Must have high level of integrity and professionalism
  • Must have experience using Microsoft Office Suite
  • Working knowledge of Microsoft Office products
  • Bilingual in Spanish a plus

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

05/11/2024

EXPIRATION DATE

07/09/2024

Show more

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The job skills required for Customer Care Representative include Customer Service, Call Center, Microsoft Office, Customer Care, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.

Cornerstone Capital Bank
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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

03/13/2022: Modesto, CA

Step 3: View the best colleges and universities for Customer Care Representative.

Butler University
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