Who we are:

Cornerstone Servicing, a division of Bilingual Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking a Bilingual Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.

• Compensation: $18-22/hr
• Location: Onsite in Houston, TX

Key Responsibilities:

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de-escalation with prompt and effective response
• Strong attention to detail
• Strong note taking skills – effective written communication
• Strong verbal communication skills

What you’ll need to be successful:

• High School Diploma or equivalent
• 2 years experience call center/phone experience 
• Minimum 2 years related mortgage experience a plus, but not required
• Must have high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish a plus

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.