Ezee Fiber is seeking a Customer Service and Retention Representative who is fluent in Spanish to be part of a team of high-energy, customer-oriented peers who handle inbound sales for new customers and customer retention support for the Customer Service and Activation team (CSAR).
The Customer Service and Retention Representative is the first point of contact for customers who are interested in services provided by Ezee Fiber; therefore, the ability to make a positive first impression is an important aspect of this position. They are responsible for assisting customers with the internet, moves, upsells, and retention related inquiries. This individual must be proactive in recognizing the needs of customers, providing solutions, or referring customers to associates who will be able to provide quick and accurate resolutions to their problems. The representative should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The representative will be involved with the CSAR team, marketing, and other departments.

About Ezee Fiber
Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.