Ezee Fiber is Hiring a Supervisor, Operations FTTH Near Houston, TX
Supervisor, Operations FTTH
We are seeking a skilled and experienced Supervisor, Operations Fiber-to-the-Home (FTTH) to oversee and manage our FTTH deployment projects. The FTTH Supervisor will be responsible for leading a team of technicians, ensuring project deadlines are met, and maintaining high-quality standards in fiber optic installations. This role requires strong leadership abilities, technical expertise in FTTH networks, and effective communication skills. About the company Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve. Responsibilities
Lead and supervise a team of technicians and subcontractors.
Provide guidance, training, and mentorship to team members.
Conduct performance evaluations and address any issues or concerns promptly.
Ensure all FTTH installations meet industry standards and company specifications.
Conduct quality inspections and implement corrective actions as needed.
Maintain records of installation processes and outcome.
Troubleshoot technical issues related to fiber optic networks.
Stay updated with industry trends and advancements in FTTH technology.
Collaborate with engineering teams to optimize network design and performance.
Liaise with customers, contractors, and stakeholders to address project requirements.
Resolve customer complaints or escalations in a professional manner.
Maintain a positive company image and uphold customer satisfaction.
Enforce safety protocols and ensure adherence to regulatory standards.
Conduct safety training and promote a culture of safety among team members.
Qualifications
Bachelor’s degree in a related field (e.g., Telecommunications, Electrical Engineering) preferred.
Proven experience (5 years) in fiber optic network deployment and FTTH projects.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent project management abilities, including budgeting and resource allocation.
In-depth knowledge of fiber optic technology, installation techniques, and equipment.
Proficient in using OTDRs, fusion splicers, and other fiber optic testing tools.
Understanding of industry regulations and safety standards (e.g., NEC, OSHA).
Effective communication skills (verbal and written) with the ability to interact professionally with clients and stakeholders.
Problem-solving mindset with the capacity to make quick decisions under pressure.
Relevant certifications (e.g., CFHP, CFOT) will be advantageous.
Working Conditions The FTTH Supervisor role primarily operates in a field environment, overseeing installations and managing project sites. This position may require travel to various locations, depending on project demands. Flexibility in work hours is essential to accommodate project schedules and deadlines.
Pay & Benefits:
Competitive compensation package.
Health, Dental and Vision insurance.
401k match.
Paid time off and other generous benefit programs.