Back Office Support Customer Service Representative

Description

As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.

Responsibilities: 

• Enter data efficiently. 
• Answer inbound calls and assist callers with toll questions. 
• Mail products to customers. 
• Process toll inquiries (such as activating accounts, opening new accounts, updating license plates, adding vehicles, merging accounts, transferring tags, adding contacts, toll credits and updating customer's personal information.) 

Knowledge, Skills & Abilities:

• Good written and interpersonal skills. 
• Strong customer service skills. 
• Good analytical and organization skills. 
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases. 
• Must possess keyboarding skills of 30 wpm and 10-key touch. 
• Ability to work in a team environment and be open to change. 
• Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented. 
• Ability to establish and maintain effective working relationships with others. 
• Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
• Must be able to maintain confidentiality. 

Requirements: 

• High School diploma or GED equivalent from an accredited institution.
• Bilingual, fluent in English and Spanish preferred. 
• Must be detail-oriented and have strong communication skills 
• 2 years of clerical/office experience is required. 
• Previous experience in customer service or a related field is preferred.
• At least 2 full and/or consecutive years of experience working in a call-center environment is preferred.
• Proficient computer skills and the ability to learn new software quickly
• Strong organizational skills and attention to detail.
• Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.

Job Type:

• Full-time Salary: $15.00 to $19.00 per hour
• Expected hours: 40 per week
• Benefits: 401(k) Dental insurance Health insurance Vision insurance

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