Customer Service Representative

Company Overview

CoreCentric Solutions has been a leader in the aftermarket service industry since 1995 and continues to pioneer new solutions in the re-manufacturing arena. We deliver forward thinking, creative after-sales service solutions to many of the largest U.S. retailers and major appliance manufacturers in the world. Our custom, multi-faceted expertise helps companies sustain the life of their products while providing innovative return management re-manufacturing, recycling and repair service solutions.

We are passionate about preserving the environment and we are programmed to “think green” during every stage of our re-manufacturing process. Our mission is to be environmentally focused and socially responsible through every process and practice by offering meaningful and responsible work recovering products and materials destined for landfills or scrap yards.

Position Overview:

Role serves as the primary interface with end users of remanufactured parts and finished goods. Provide guidance to consumers and service technicians on part availability and transaction support. Utilize direct phone conversations and email exchanges to satisfy customer questions and resolve problems on behalf of customers. Work closely with production and distribution team members to resolve open issues on behalf of end users. Handle administrative duties to include sales order data entry, shipping tracking and accounts receivable follow up calls.

Key Responsibilities:

• Manage multiple customer service inquiries at a time in meeting customer service performance targets.
• Work closely with teammates and managerial staff to investigate and resolve open issues on behalf of assigned customers.
• Provide guidance on order entry, product look-up procedures and shipping parameters, as needed.
• Contact customers to resolve open billing issues.
• Input data into company systems in a timely manner to initiate sales orders and updates.
• Prepare reports on customer activity and resolution status.
• Collaborate with Shipping and Production departments to resolve issues.
• Manage assigned customer cases to satisfactory and successful conclusions.

Requirements:

• A minimum of one year of customer service experience in a commercial setting is strongly preferred.
• High School diploma or Equivalent certification.
• Intermediate level of computer proficiency to include Microsoft suite products.
• Excellent communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person