If you are a Human Resources professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! The Director, HR Operations will lead an organization that provides superior HR services to all global employees. This spans across the entire employee lifecycle, including designing/improving processes, developing, and executing operating procedures, quantifying, and improving data integrity, and leveraging technologies to drive efficiencies, while ensuring compliance with country and local laws. This role requires the ability to both think strategically and be hands-on to get the work done.

As a Director, HR Operations, you will:

• Design, build and manage future team that will intake and resolve HR inquiries through a positive service experience. High-quality completion of administrative HR responsibilities. Inquiry topics may include: onboarding, payroll, benefits, leaves, time off, policies, legislation, performance management, and audits.
• Design and implement strategies and processes that enhance HR service delivery, create efficiencies, and improve the employee experience while maintaining focus on data accuracy and integrity. Design, implement, manage and maintain HR data, policies, processes, and standard operating procedures, including data privacy and protection.
• Provide leadership and support of global work plans to ensure compliance, efficiency, and effectiveness.
• Conduct process workshops to identify process improvements, partnering with HRIS and other functions to implement efficiency improvements to simplify, scale and streamline existing processes. Be involved with system testing.
• Maintain pulse on industry trends and best practices in HR technology, HR Service Delivery, enablement, proactively finding opportunities to enhance our capabilities and drive continuous improvement.
• Develop the Service Management structure; define service level agreements (SLAs) and implement Service Management. Monitor and evaluate service effectiveness.

Flexible Work Schedule - Remote Work Option and Core Hours:

This role has the flexibility of a remote work option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00am - 3:00pm. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

Required education, experience, & skills:

• Bachelors degree in Human Resources, IT or related field and 10 years of HR experience or combined equivalent.
• Proven experience to lead cross-functional teams to achieve results.
• In depth knowledge of HCM technologies.
• Ability to clearly articulate messages with all levels in the organization, including breaking down complex topics for target audiences.
• Ability to understand business priorities and align technology opportunities.
• Project planning, management, risk monitoring and mitigation.
• Ability to prioritize workload and provide timely follow-up and resolution.
• Demonstrate high level of integrity, discretion, and confidentiality.
• Legal authorization to work in the United States - Sponsorship will not be provided for this position.