Job Description
JOB SUMMARY
Supports various services within the HR Service Center, including onboarding, offboarding, employee referrals, PCNs, severance, employee records, transfers, contractor management, and LOA administration. Customers include employees, managers, and HR Business Partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.

• Processes Personnel Change Notices "PCNs" timely with consistent accuracy. This includes new hires, status changes and terminations. Maintains HRMS records and compiles reports from database as needed. Maintains personnel files in compliance with applicable legal requirements.
• Assists department in carrying out various human resources programs, processes and procedures for all company employees such as severance, LOA, etc.
• Handles new hire paperwork. Processes recruiting transactions such as background checks, drug screenings, and prepares new hire packets for distribution. Creates offer letters.
• Maintains the HR email box and 800 phone line, responding to inquiries and escalating as needed.

KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of the Service Center operational environment
• Proficient in Word, Excel and Powerpoint
• Proficient in telephone call taking and resolution
• Ability to multi-task and prioritize in a fast-paced environment
• Ability to work quickly and accurately
• Ability to provide exceptional customer service
• Strong data and informational management skills
• Ability to deal tactfully and courteously with employees at all levels as well as HR colleagues
• Skilled in writing business correspondence
• Well-developed team skills

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.

• High School diploma required
• Experience working in a service center or call center desired
• 2 years of human resources experience preferred
• Customer service experience preferred

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
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Responsibilities
Manages assigned programs; investigates employee relations issues; advises managers and supervisors on regulations, policies, and effective HR practice; performs special projects as assigned.
Qualifications
Education:
Required: Bachelor's in related field or equivalent experience
Experience:
Required: 3 years in Human Resources
Certifications:
Preferred: SHRM-SCP, SPHR or CHHR, or equivalent HR certification
Physical Demands: