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Application Support Analyst
Compugain Washington, DC
$71k-96k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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Compugain is Hiring an Application Support Analyst Near Washington, DC

Job Details

Description:

- Ability to understand the architecture of application and provide technical solutions to meet Business requirements
- Knowledge of the development skills
- Python - identify and enhance logging and monitoring of application to enable the proactive observability role
- Working experience with Terraform, CICD pipelines in software Development Lifecycle
- Take an active role working alongside with other team members to design and engineer Observability and reliability solutions like Distributed tracing, log Monitoring Application Metrics etc.
- Design, build, operate and maintain critical systems and processes for the platform, owning reliability, performance and availability.
- Working knowledge of versioning(GIT), scripting (Python), monitoring (Splunk).
- Strong understanding of application support, Incident/Change/Problem Management and ITIL concepts.
- Strong understanding of AWS and applications hosted on premises Knowledge of CI/CD pipelines.
- Experience working in an Infrastructure as code environment. Strong Understanding of Kubernetes and other container based architecture

Job Responsibilities:
- Works with key stakeholders within all business functions to align technology solutions with business strategies.
- Gathers requirements from business units and translates those to programmers and developers.
- Prepares cost-benefit and return-on-investment analysis to aid in decisions on system implementation.
- Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
- Supports one or more highly complex business processes.
- Works on multiple projects as a project team member.
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.

Qualifications:
- Bachelor's degree in computer science, computer engineering or related field required.
- 5 years working experience required. 7 years preferred.
- AWS certified
- Basic knowledge of programming languages in order to comprehend reading code and basic functions.
- Ability to create business solutions that increase competitive advantage.
- Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
- Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
- Ability to solve technical problems/ processes and understand complex details.
- Ability to increase operating efficiency and produce high quality technical solutions.
- A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
- Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$71k-96k (estimate)

POST DATE

04/13/2024

EXPIRATION DATE

04/15/2024

WEBSITE

CompuGain.com

HEADQUARTERS

HERNDON, VA

SIZE

200 - 500

FOUNDED

2000

TYPE

Private

CEO

DEBASISH HOTA

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About Compugain

CompuGain provides business solutions, technology consulting and outsourced project services.

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The job skills required for Application Support Analyst include Application Support, Analysis, Computer Science, Project Management, Verbal Communication, Python, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.

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If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Application Support Analyst job description and responsibilities

Application support analysts respond to application support requests for smartphone or computer applications.

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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.

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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

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Application support analysts provide customer service to users of applications on smartphones and computers.

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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

02/15/2022: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Application Support Analyst jobs

Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.

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Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.

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Application support analysts need both technical and human skills to perform their duties effectively.

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Application support analysts can provide support through email, phone calls or live chat.

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Applications support usually offers technical support and human support.

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Step 3: View the best colleges and universities for Application Support Analyst.

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