Job Title: Procurement Specialist / Customer Support

Job Type: Full-time direct hire

Job Location: Minneapolis, MN

Qualifications

• Ideal candidate will have solid experience with ERP systems given significant use within our business
• Ideally will have experience in dealing with parts, part numbers, components and can deal with projects from simple to complex
• Experience with Excel and tracking complex information while offering excellent communications skill written and verbal
• Microsoft Office experience
• Customer support experience
• Benefits
• Client offers a competitive salary, incentive program, benefits package and given our continued rapid growth is an outstanding opportunity for the right candidate!

Responsibilities

• We also provide value added assembly to complete product box builds
• FCT is customer focused and expects our team members to provide extremely responsive support to the customers we serve
• We are seeking an experienced detail-oriented customer support specialist
• Must demonstrate confidence and work with a sense of urgency in performing all duties
• Sourcing/ordering components as directed by Application Engineers (AEs) / Program Managers (PMs)
• Entering component orders in FCT’s ERP system, IQMS
• Inspecting incoming component shipments
• Facilitating component shipments to Manufacturing Partners
• Saving component shipments in Component Pack Log folder
• Following up with Manufacturing Partners on components needs and inventory status
• Preparing quotes on orders for AEs/PM for review
• Confirming orders back to customers and providing regular status updates
• Communicating/Expediting with Manufacturing Partners on orders in process
• Providing Manufacturing Partners appropriate paperwork to direct ship if needed
• Logging Purchase Orders in FCT’s ERP system, IQMS
• Monitoring incoming shipments from Manufacturing Partners
• Storing inventory in warehouse when immediate shipment is unnecessary
• Facilitate shipment of goods out to customers in accordance with PO’s
• Communicating issues to Quality Manager and Application Engineers as they arise
• Preparing Bill of Materials as directed by Application Engineers
• Review with AE or PM their pipeline of opportunities
• Develop follow up activities and help to execute
• Follow up on quotes and opportunities, seeking customer feedback and support AE/PM in assuring FCT is positioned to win the business
• Track – Won – Loss and document reasonings in Pipeline system
• Saving E-mails in Customer files as they relate to projects in progress
• Sending brochures, samples, and word processing as needed for AEs and PMs
• Assisting AEs and PMs in other projects as time will allow and as they become necessary
• Other duties as requested by Leadership, AEs and PMs

Job Type: Full-time

Pay: $21.10 - $25.41 per hour

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Minneapolis, MN (Preferred)

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Preferred)

Work Location: In person