MEET COMPASS

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. 

Title: Account Executive

Industry: BPO

Reports to: VP of Operations 

WHAT YOU’LL BE RESPONSIBLE FOR

• Own the full sales cycle: from sales enablement tools to prospecting and responding to

warm leads for new business. Develop opportunities and close deals.

• Be a customer service champion- be able to articulate why great customer service

should be at the center of every business and can be a revenue-driver for companies

• Nurture relationships and provide solutions: Lead a consultative, solution-based sell to

help companies understand how to optimize customer care. Manage existing client

relationships and contract renewals.

• Follow retail trends and stay up to date with the latest customer service tools and

innovations. Be familiar with complementary products and platforms.

• Understand the financials of the business and make informed decisions during the price

negotiation process.

•  Funnel feedback to help inform the future to constantly improve the service offering.

Qualifications, Requirements and Characteristics: 

• BA or BS degree
• 5 years of direct sales experience with a proven track record of success selling to

several levels of an organization

•  Strong consultative sales skills with an understanding of how to determine prospects’

needs and meet customer objectives and goals.

• Strong work ethic and superior organizational skills; you have the ability to fluidly

manage the entire sales pipeline on your own and report via a CRM to the team

• A passion for customer care
• Experience in a service environment, experience in a start-up a plus

Availability:

• Full Time position (salaried)
• Weekdays, weekends, and nights (depending on client hours of operation) 
• Office is located in Columbus, Ohio (we are currently working remotely)
• Applicants must have strong internet connection to support systems 

Physical Requirements with or without reasonable accommodation: 

• Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing -- via phone, email, chat, SMS 
• Ability to operate a computer/laptop and a headset 
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)

THINK YOU MIGHT WANT TO JOIN US?

Online retailing is in growth mode, and so are we. We’re committed to providing the highest level of service to build momentum for the brands we partner with, and growth opportunities for our people. We’re not just warm bodies in seats. We’re always moving forward and looking for ways to provide purposeful customer service in order to create loyal customers for brands. 

If you believe in great customer service, Compass is the place for you! We foster an inclusive environment where everyone is encouraged to keep growing. We believe that hard work, accountability, and innovation will set us apart -- and teamwork will keep things running smoothly.

WHAT WE OFFER

• Training and career development opportunities 
• Flexible schedules and remote working options 
• A comprehensive benefits package for FT US-based employees
• Competitive wages 
• Paid time off and paid holidays 
• The opportunity to work with the best teams, supporting some of the best online brands!