About Compass

Compass is an innovative, mission-driven organization that supports families with low incomes to save for their future and access greater economic opportunity. We believe in our clients and in their ability to achieve their goals and dreams. We operate high-quality financial coaching and savings programs, and pursue opportunities to shape the national approach to poverty through practice and policy change. Compass is also an emerging leader in a national effort to leverage housing assistance as a platform for economic mobility. We are looking for people who want to be part of taking our programs and our impact to the next level.

For more information, please visit us on our website: www.compassworkingcapital.org.

About the Job

We are looking for mission-driven, results-oriented, and collaborative individuals to manage and grow our programs. Program Managers are the key link between our program partners and our financial coaches to ensure strong relationships, smooth operations, and strong processes to deliver high-quality service to our clients. This role reports to the Director of Programs.

Program Managers embody our values:

Pursue Excellence: We hold ourselves to the highest professional and ethical standards in every aspect of our work, and we strive to always do better.

Keep Innovating: At Compass, we are curious, bold, and creative. We ask good questions and have the courage to try new things.

Go Further Together: Our team builds trust, respects each other, and acts with care and empathy. We believe in harnessing our strengths to find joy in what we do and in doing this work as a team, and to bring out the best in each other.

Primary Responsibilities

• Act as the key operational link between Compass and our partner organizations. Establish and implement efficient processes and procedures to facilitate the exchange of information between Compass and our partners.
• Establish collaborative and productive relationships with counterparts at our partner organizations.
• Maintain deep knowledge about the elements of the organization’s core FSS program. Field programmatic questions from financial coaches and lead training across teams to ensure colleagues understand program policies and procedures.
• Ensure compliance with all FSS program policy and procedures. Complete deliverables, dashboards, and reports for our partner organizations.
• Supervise the Client Outreach and Engagement Specialist to deliver on annual program enrollment goals.
• Record client information and progress data precisely, accurately, and on time, with a rigorous dedication to confidentiality and data security protocols.
• Identify opportunities to innovate and iterate to continuously improve processes, procedures, and policies.
• Establish and maintain regular communication with the coaching teams and work collaboratively to troubleshoot and resolve client program challenges as they arise.

Qualifications and Skills

Required

• Commitment to Compass’ mission and passion for working with families with low incomes.
• Cultural humility: openness to and respect for others’ cultures, identities, and lived experiences
• Highly organized, precise, and attentive to detail.
• Ability to navigate and trouble-shoot unexpected changes. Reliable.
• Ability to establish and build strong, trusting relationships with partners and the Compass coaching team.
• Excellent written and verbal communication skills, including ability to explain complex information in plain language.

Preferred

• Previous experience as a supervisor or in managing or building a diverse team.
• Previous program management or project management experience.

This job description is not intended to provide a comprehensive listing of all duties or responsibilities. Job duties and responsibilities may change at any time based on coaching methods and program partners.

Benefits

The salary range for this role is $60,000 - $67,000. We’ll promote your professional growth and development by providing access to a competitive salary and benefits package and additional employee benefits that include but are not limited to:

• Healthcare: medical, dental, vision
• Retirement plan 401(k) & match
• Life insurance & disability Insurance
• Paid time off
• Paid parental leave
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Professional development & certification
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)

Additional Information

This position is based in Philadelphia, PA, and will be a hybrid of in-office time and remote and will be supporting clients in our Philadelphia programs. Required hours could include a combination of workday, evening, and weekend hours to accommodate the needs of our clients. Occasional travel to other communities may be required as our programs grow and broaden geographically.

Timeline and Hiring Process

We will review and respond to all applications received. While subject to change, candidates elected to advance throughout the process can expect to progress through a process that includes initial conversations with Human Resources, and a series of interviews with members of the Compass team. Anticipated start date is February 2022.

To apply, please submit a resume and a cover letter that outlines your interest in this role at compassworkingcapital.org/careers

Equal Opportunity Statement

Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.

Compass Working Capital is committed to ensuring individuals with disabilities receive the accommodations required for them to interview for a position on our team. Should you require accommodations, please contact hr@compassworkingcapital.org.

As a contractor of Boston Housing Authority, Compass also provides hiring preference to Section 3 residents. Section 3 Residency is defined as being an authorized resident of Boston Housing Authority or a “low-income resident” of the Boston Metropolitan Statistical Area, which includes Suffolk, Norfolk, Middlesex, Essex, Plymouth, Strafford (NH), and Rockingham (NH) Counties.

As a contractor of Philadelphia Housing Authority, Compass also provides hiring preference to Section 3 residents. Section 3 Residency is defined as being an authorized resident of Philadelphia Housing Authority or a “low-income resident” of the area where the HUD-assisted project is located.

For the purposes of Section 3, "low-income" is defined as 80% of the Area Median Income. To learn more information about Section 3 income eligibility, please refer to the Housing and Urban Development (HUD) Website.

We also strongly encourage graduates of our programs to apply.