Manager, Program

The MGfC quality and safety program manager provides program operations oversight, analytic and project management support to high-profile quality and safety initiatives for MGfC and as a member of the MGfC leadership team works to establish the quality and safety priorities, implement projects that advance those priorities and overall work to promote a culture of safety focused on continuous improvement.

Under the general direction of the Associate Chief for Quality of the MGfC, and the Administrative Director, MGfC, the program manager will provide operations support project management, and analytic support to quality and safety initiatives. The role requires strong project management skills, excellent interpersonal skills and maturity, as well as a keen analytic skill set. The program manager will work to facilitate interdisciplinary teamwork, provide data and decision-support to divisional and practice level quality champions. They will help practices leverage data to facilitate change and manage team initiatives and projects. This individual will need to be able to function successfully in a fast-paced environment with many competing projects and tasks with direction from multiple team members while managing the work of teams where they have responsibility for the outcome of the work without direct supervisory responsibility. This position will directly supervise the quality coordinator and work collaboratively with all members of the MGfC Quality and Safety team to advance identified priorities.

Principal duties and responsibilities include:

• Oversees Q&S programs and initiatives including program operations, general Q&S team committee structure and program milestone tracking.
• Leads and co-leads various Quality and Safety projects and initiatives.
• Facilitates team and departmental meetings.
• Staffs and supports MGfC and Department of Pediatrics Quality Committees and sub-committees for Inpatient, Ambulatory, and Executive Steering committee.
• Represents team at departmental meetings.
• Directs MGfC activities for Patient Safety Awareness Week
• Provides general project management support to multidisciplinary teams focusing on high-priority quality and safety initiatives including development of project plans that are practical and of appropriate scope, and includes identification of stakeholders, assessment of resource needs, implementation timelines performance measurement.
• Communicates regularly with the team, MGfC leadership, the greater MGfC community and other hospital/system leadership about quality and safety programs.
• Oversees the division-based quality champion and project programs.
• Manages overall USNEWS survey response for all participating MGfC divisions through collaboration with MGH and MGB Quality and Safety and the specialty teams.
• Works collaboratively with MGB Quality and Safety (OCMO) to ensure initiatives at the system level are adapted for Pediatric Population
• Functions as the primary liaison to the MGPO for the quality incentive programs and OPPE.
• Represents Pediatrics at the MGPO PPASC meeting.
• Develops collaborative working relationship with clinical and administrative leaders across 19 specialty areas to support specialty quality efforts and the implementation of MGfC quality and safety initiatives.
• Uses, or develops for use, benchmarking information from both quantitative and qualitative information.
• Develops, maintains and distributes MGfC Q&S program performance tracking in conjunction with the MGH and MGB Center for Quality & Safety as appropriate.
• Responsible for general MGfC administrative lead support for patient experience reporting both inpatient and outpatient across MGfC
• Work collaboratively with the team and MGB data analysts to develop analytic and measurement strategy for all projects undertaken including development of key metrics, identification of data sources and collection of baseline and post-intervention data. Includes providing analytic support to interdisciplinary teams. Data sources include standard hospital systems, new databases, and outside data sources.
• Manages the program operating budget.
• Updates MGfC Quality and Safety Intranet site.

• MBA or MPH (preferred)
• Minimum of 3-5 years project management experience including oversight of complex projects.
• Superior organizational, interpersonal skills and the ability to work well with individuals at all levels within the institution.
• Knowledge and experience with process improvement approaches and complex project management – and practical applications
• Strong written communication skills
• Strong analytic and computer skills with extensive knowledge of MS Office (Word, PowerPoint, Excel, and, and survey tools like REDCap).

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.