Title: Program Manager, Health Equity
Reports to: Manager, Health Equity & Racial Justice
Classification: Individual Contributor
Location: Boston Hybrid
Job description revision number and date: V 3.0; 04/05/2024

Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Job Summary:
This position is situated within the Health Equity & Racial Justice program. The Program Manager will play a key role in assisting the Manager in developing and maintaining our Accountable Care Organization (ACO) capabilities for delivering Culturally and Linguistically Appropriate Services (CLAS) to our members. In addition, the Program Manager will support the Director and Manager with the execution of all our risk contracts, ensuring our compliance with all reporting requirements. Furthermore, the Program Manager may provide support to the Manager in collaborating with Federally Qualified Health Centers (FQHCs) to address inequities in health outcomes within the diverse demographic populations of our members. This includes specific support for our collaboration with acute hospitals and our FQHCs in applying quality improvement methods to improving health outcomes.

Responsibilities:

• Support the execution for the components of the MassHealth and other risk contracts and initiatives
• Provide direct support of special projects and initiatives for the Manager and/or Director of Health Equity and Racial Justice
• Provide support and coordination for assigned activities, ensuring all assignments and projects are delivered on-time and within scope
• Use critical thinking skills to assist in the definition of project scope and objectives, involving all relevant stakeholders and setting achievable timelines with appropriate interim milestones to mark progress
• Assist in driving the objectives of the select projects and committee(s) forward by collaborating and serving the team’s needs; oversees meetings logistics by working with leadership to determine meeting agendas and document key takeaways
• Work collaboratively across teams, within the multi-matrixed nature of work environment, to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving contract deliverables
• Collect and disseminate accurate, relevant and timely information to the members of the select project team or committee
• Develop a detailed project plan to monitor and track progress; manage changes to project scope and schedule; identify, track, and develop mitigation plans for risks; reports and escalates as needed
• At times, may need to manage external consultants and contractors, helping them adapt to the C3 culture and obtain information/data necessary to successfully complete their assignments
• Monitor all reporting requirements across the risk contracts and assist the Director in devising a plan for timely reporting
• Develop expertise in the technical specifications of the reporting requirements and serve as the Subject Matter Expert (SME) in guiding internal and external stakeholders
• Conduct organizational assessments and develop comprehensive reports
• Support the Director with analyzing data to identify inequities in outcomes and develop Quality Improvement (QI) projects to address health equity
• Provide support to other Health Equity workstreams as assigned

Required Skills:

• Experience in designing and implementing QI projects
• Knowledge of HEDIS/MassHealth quality measure specifications
• Strong technical writing and editing skills
• Experience in data analysis, with intermediate MS Excel, and PowerPoint proficiency
• Experience in document-management, with aptness for managing a detailed tracking system
• Great integrity and produces accurate work with close attention to detail, especially in the completion of final deliverables to internal and external stakeholders
• Experience in Health Equity, Diversity, and Inclusion

Desired Other Skills:

• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Ability to work independently and collaboratively with healthcare professionals
• Experience in professional communication and public speaking
• Experience working in community/healthcare setting
• Familiarity with population health informational technology platform
• Lived experience with racism/commitment to racial justice is highly preferred

Qualifications:

• Masters’s Degree in public health or related field preferred
• 3-5 years’ experience in Quality Improvement and/or accreditation preferred

** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **