2 Service Desk Analyst Jobs in Santa Monica, CA
Company3/Method Studios is Hiring a Service Desk Analyst Near Santa Monica, CA
Position: Service Desk Analyst
Location: Santa Monica, CA*Pay Range: $28.00 - $33.00 USD hourlyPOSITION SUMMARY:The Service Desk Analyst is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. The technician will troubleshoot issues that have been escalated from support staff. This includes working with internal and external resources, coordination of vendors and suppliers, and direct support to end-users.MAIN DUTIES:The Service Desk Analyst will primarily be responsible for hardware and software support, user support, asset management, and network support. They will also be responsible for documentation and reporting, consultation and recommendations, and security and compliance. Main duties outlined below:Hardware and Software Support:
- Providing technical support and troubleshooting for computer hardware, peripherals (printers, scanners, etc.), and software applications.
- Installing, configuring, and maintaining computer systems, operating systems, and software applications.
- Performing software updates, patches, and upgrades.
- Provide in-person and remote support for a range of technical issues including cellular, GUI, WIFI, and other common support issues in an enterprise office environment.
- Providing guidance and training to users on the effective use of computer systems and applications.
- Assisting users with basic troubleshooting and resolving common issues.
- Maintaining an inventory of computer hardware, software, and related equipment.
- Tracking and managing the lifecycle of computer assets, including deployments, replacements, and disposals.
- Assisting with basic network troubleshooting and connectivity issues.
- Setting up and configuring network printers, scanners, and other peripherals.
- Creating and maintaining documentation related to computer systems, software installations, and troubleshooting procedures.
- Documenting issues and resolutions for future reference and knowledge sharing.
- Providing regular reports on support activities and system health.
- Providing recommendations on hardware and software upgrades or replacements.
- Advising users and management on best practices and optimal use of computer systems and applications.
- Ensuring that computer systems and software are secure and comply with organizational policies and regulations.
- Implementing security measures, such as antivirus software and access controls.
- Experience working with Office 365 for PC and Office 365 for MAC and other Microsoft products.
- Understanding of enterprise supported technologies including but not limited to VoIP, TCP/IP, DHCP, Office 365, AD.
- Understanding of Enterprise supported tool kits, including Imaging software, Security End-point software, Asset Management software.
- Understanding and ability to support end-user mobile devices for activations, active sync configuration, general usability support.
- Understanding of supporting user level issues with voice technologies including Cisco VOIP and Voicemail.
- Knowledge of LAN and WAN systems and topology.
- Ability to interact with internal and external customers, as well as vendors to resolve issues.
- Excellent verbal and written communication skills.
- Ability to maintain confidential information.
- Previous experience in a post-production environment is preferred.
Job Summary
Full Time
$55k-69k (estimate)
05/12/2024
08/08/2024
The job skills required for Service Desk Analyst include Troubleshooting, Technical Support, Service Desk, Operating System, Desktop Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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