Primary Responsibilities :

• Supervise the Front Desk department to ensure a continual level of outstanding customer service.
• Maintain established company policies and processes related to customer service techniques, proper identification, payments, driving revenue maximization, professionalism, safety / security, etc.
• Review current day’s expected arrivals and VIP and special request reservations.
• Collaborate and communicate effectively with other departments to support mutual success.
• Handle and respond to guest concerns and requests in a timely manner.
• Audit post-stay survey results, investigate as appropriate, and drive high performance in all areas.
• Maintain positive employee relations to include coaching, counseling, and on-going training, and development.
• Oversee the scheduling to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.
• Demonstrates and promotes a safe and secure environment for guests, team members, and assets in
• Serve as part of Revenue Management Team reviewing accommodations availability, yield management,
• Oversee department purchasing of all operating supplies. Monitor Cost Per Occupied Room and keep within budget based on variable business levels.
• Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
• Participate in property selling and marketing efforts.
• Prepare requisite reports on a daily, weekly, monthly, and annual basis.
• Work with the General Manager to complete all daily and monthly accounting procedures.
• Performs other duties as directed, including assisting other departments as necessary.
• Maintain a flexible work schedule including Nights, Weekends, and Holidays.

Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirement :

• Associate may have to stand walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Associate may have to lift up to 25 pounds.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities :

• Previous experience in a hotel management / supervisory role required.
• Knowledge of computerized hotel management systems.
• Excellent communication skills, both verbal and written.
• Exceptional leadership skills.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.

We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace / EOE.

Last updated : 2024-03-07