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SUMMARY:
This position requires minimal supervision. The individual is responsible for exercising independent judgment to manage the daily operations related to optimally operating the Front Desk. This employee understands, appreciates, and embraces the HDG vision, mission, and values. As a leader, one must be a self-starter and understand the position requires 24-hour availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
Interpersonal
Leadership
Organization
RESPONSIBILITIES:
Directly supervises employees in the Front Desk, Responsibilities training Front Desk Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and all other jobs within the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but can vary. Professional attire and groomed appearance.
Full Time
$33k-46k (estimate)
03/08/2024
05/07/2024
The job skills required for Front Desk Team Leader include Customer Service, Leadership, Problem Solving, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Team Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Team Leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Team Leader positions, which can be used as a reference in future career path planning. As a Front Desk Team Leader, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Team Leader. You can explore the career advancement for a Front Desk Team Leader below and select your interested title to get hiring information.