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FULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE
Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.
In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions.
Ideal candidates should demonstrate the desire to make the customers experience superior.
GENERAL REQUIREMENTS
Likes talking on the phone.
Likes working in a team with others.
Ability to work in fast paced dynamic environment.
Open to coaching, adaptable and willing to try new approaches.
ESSENTIAL FUNCTIONS :
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.
QUALIFICATIONS :
Education : High school diploma GED Certificate or equivalency. Associate or bachelor’s degree in healthcare management preferred.
Experience : Minimum of two years’ experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and / or coding / billing preferred.
Technical Competencies :
Behavioral Competencies :
Benefits
Medical / Dental
Paid time off plans
About paid company-holidays annually (varies slightly year to year)
Monday Friday schedule / No weekend hours.
Phones close at 6 : 00pm CST / No late hours.
Career path within Call Center (for solid performers)
Opportunities for growth throughout our organization, once proven successful in Call Center role.
Salary and Other Compensation :
Applications are accepted on an ongoing basis for CO only.
The hourly rate for this position is $17.54 per hour non-negotiable.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 24 2024
Last updated : 2024-04-26
Full Time
Business Services
$37k-47k (estimate)
04/28/2024
05/09/2024
cognizant.com
PITTSBURGH, PA
>50,000
1998
$10B - $50B
Business Services
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
The job skills required for Customer service include Customer Service, Call Center, Problem Solving, Billing, Microsoft Office, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.