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Join our team and you can put to work the skills and talents you have acquired in your career and learn new skills. This role will allow you to tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!
Cognizant is looking for a dynamic Customer Service Representative in Scottsdale, AZ for the overnight shift to assist our customers in having an elite experience in autonomous vehicles. Our agents are encouraged to display critical thinking, analytical skills, high attention to detail, excellent writing, communication, and interpersonal skills.
As part of the Rider Support team, you will play a key role in managing urgent and emergency situations. Our agents have 3 monitors in front of them and running 8 programs simultaneously. We are constantly watching and listening for unusual, sometime urgent or emergency, situations and following proper procedures for contacting emergency services or moving the situation to a de-escalated situation.
Responding to customer contacts across phone, email, and chat channels, providing advice, answering questions, resolving issues, always focusing on our customers, so they have a great experience with this new technology.
Would you like a role that presents new challenges every day? Are you a “roll-up your sleeves” and “get the job done” individual? We would love to have you to apply online today for immediate consideration!
What's in it for you?
At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee stock purchase program, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Other | Full Time
IT Outsourcing & Consulting
$43k-55k (estimate)
02/09/2023
05/09/2024
cognizant.com
TEANECK, NJ
>50,000
1998
BRIAN HUMPHRIES
$10B - $50B
IT Outsourcing & Consulting
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Attention to Detail, Troubleshooting, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.