Job Overview

The Director, Customer Development will be responsible for leading the customer management team that supports the 7-Eleven customer working with both the 7-Eleven customer and national account team. This individual possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the retailer’s leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Director is deeply connected with CCCI’s Field Operation and Leadership Teams to ensure that business plans are efficiently executed, as agreed.

Customer: 7-Eleven

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with customers to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with Field Operations, Product Supply, Marketing, and Revenue Generation Management to ensure alignment to respective strategic objectives
• Coach, Teach, and Train (Instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for the assigned customer
• Cultivate, maintain and sustain ongoing relationships and attend meetings, as needed with key external business partners, such as NRS, Brand, Bottler, and other relevant partners to drive incremental growth to objectives, collaborate with Revenue Generation colleagues to compile and report key business results to CCCI’s Senior Leadership team
• Analyze data to determine opportunities and implements tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews to gain an understanding of effectiveness. Make adjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with an assigned customer; strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills; Responsive customer service skills with a proactive mindset
• Strong organizational management skills are required. Possess the ability to collaborate with all facets of business; including Field Operations, Marketing, Product Supply, Revenue Generation Management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred. Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently; Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required. Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Continuous improvement mindset; Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, Psychology

Preferred Qualifications

• Knowledge acquired through 5 to 7 years of relevant work experience

Work Environment

• Office environment
• This position must sit in Charlotte, NC
• Travel: 60-70% including some overnight throughout CCCI footprint