WHO WE ARE

Our mission is to make Microsoft technologies work for Marketers so that they can create amazing experiences. We are the leading marketing technology platform for Microsoft Dynamics users today, with over 3,000 customers and a partner network that encompasses 76 countries. 

WHAT WE ARE LOOKING FOR

The ClickDimensions Support Specialist role is focused on the resolution of support tickets for ClickDimensions customers. This role requires agents to assist in the day to day needs of the business as it relates to the overall customer experience and marketing objectives. This includes but is not limited to:

• Handling and responding to customer requests via omni-channel including but not limited to email, phone, support chat, inbound ticket.
• Resolving support issues to our customers' satisfaction by conducting in-depth support sessions through all available channels.
• Helping fellow agents in the resolution and troubleshooting of issues.
• Identifying and highlighting best practices in support and contribute to a knowledgebase of articles.
• Proactively assist new customers in all aspects of the ClickDimensions platform.

YOUR DAY TO DAY

• Microsoft CRM online and OnPrem deployments.
• Microsoft CRM configuration, troubleshooting security and application usage.
• HTML and email template design/modification.
• Simple JavaScript (e.g., web form field validation)
• ClickDimensions Application deployment / installation.
• Solution and networking concepts including web services, deployment types (e.g. online vs. on premise), Windows Servers, Active Directory, connections, DNS, SMTP, basic firewall and security principles, etc.

WHAT YOU BRING TO CLICKDIMENSIONS

• Direct experience with Microsoft Dynamics CRM is preferred.
• Bachelor’s Degree strongly preferred.
• SaaS based applications and support experience strongly preferred
• Interpersonal skills are a key element of the support role.
• The Support Specialist will be required to:
  • Provide a structured, informative and satisfactory support experience.
  • Interact productively with ClickDimensions all internal ClickDimensions departments.
  • Able to listen to customers and understand their goals and marketing objectives.
  • Able to articulate technical information to the customer who has requested assistance.

WHY YOU WANT TO WORK HERE

• Remote first environment 
• Generous paid time off policy 
• Celebrate your birthday with an additional day off! 
• Home office monthly stipend 
• Fitness reimbursement 
• Quarterly bonuses 
• Competitive insurance and 401K matching 

*East Coast Location Preferred*

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.