Job Description

Night Audit

NOTE: This position is an overnight position. We are seeking full time and part time candidates for this position.

As a Guest Services Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the hotel. Process all payments according to established procedures and requirements. Provide information to any guest or visitor inquiries in person or via the telephone. In addition, you are expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.

Other responsibilities in this role:

• Completion of the nightly audit of the business day
• Processing credit cards and reconciliations
• Setting up breakfast for the next morning
• Cleaning the front desk, lobby, and breakfast areas
• Acting as overnight security
• Provide prompt yet personal service at times of check-in & check-out
• Approach all encounters with guests, employees and members in a professional and personalized manner
• Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
• Help management apply the credit policy and guest billing policy
• Actively participate in daily briefings and meetings
• Expected to conduct oneself in a professional manner in all guest areas
• Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
• Know all hotel emergency procedures
• Identify and solicit potential new Choice Privileges members
• Understand and communicate promotions and enhancements effectively with Service Professionals and guests
• Build rapport with VIP's, Choice Privileges members, distinguished visitors; escort guests to rooms, make welcome calls, encourage feedback throughout their stay
• Offer to handle special arrangements during guest stay; coordinate future visits
• Actively participate in training and continuing education related to the Front Desk
• Complete projects in a timely manner
• Other responsibilities may be assigned

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work setting:

• In-person

Work Location: In person