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Join the culture evolution. Great time to join the Holiday Inn Charlotte Center City (Undergoing an exciting brand change) as our Hotel Controller. Apply today!
We are looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties Include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Opera experience preferred, but not required.
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest’s accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests’ stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Excellent customer service skills
Weekend availability
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$27k-34k (estimate)
10/27/2023
08/20/2024
The job skills required for Full Time Night Auditor include Planning, Initiative, Communication Skills, Attention to Detail, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Full Time Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full Time Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Full Time Night Auditor positions, which can be used as a reference in future career path planning. As a Full Time Night Auditor, it can be promoted into senior positions as an Internal Auditor IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full Time Night Auditor. You can explore the career advancement for a Full Time Night Auditor below and select your interested title to get hiring information.