The Tru by Hilton / Hampton Inn & Suites Charlotte Airport is looking for outgoing and professional Night Auditors. This brand new Dual-Brand hotel opened July 2020 and has 219 guestrooms featuring essential business amenities including Hilton’s four-zone lobby with work spaces, in-room entertainment, a 24/7 market, Meeting Room, 24/7 Airport Shuttle, and a modern fitness center.

- Must be available to work Saturday and Sunday nights.

- Shift Information: 11:00pm - 7:00am (We are open to 9 or 10 hour shifts)

- 3:00pm-11:00pm Shifts Available as well!

*Hilton Experience preferred, but not required.*

*This property is a dual-property*

The Night Auditors are members of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

DUTIES AND RESPONSIBILITIES

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include: (not limited to)

• Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Ability to read and speak English.
• Previous cash handling experience preferred

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)
• Night Audit: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person