Job Summary:
We are seeking a highly motivated and detail-oriented Client Services Specialist to join our team. The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist (CSS) to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Duties:

• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival

• Maintain the cleanliness and tidiness of the reception area, lobby and entry ways at all times

• Answer multiple line phone system using proper phone etiquette to check clients in, follow-up on appointments or complete no-call/no-show follow-ups with clients

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments

• Complete daily visit preparation and confirmation calls for next day appointments to ensure effective and efficient client check-ins

• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow

• Accept payments, make change, process credit payments and other forms of payment while maintaining an accurate cash drawer by reconciling the cash drawer throughout the day

• Maintain accurate and updated client information and pet records in ezyVet, including obtaining pet medical records from other clinics and provide administrative support (scanning documents, updating records, faxing, emailing, ect) to keep accurate and reliable client information

• Complete all tasks as assigned by supervisor

Qualifications & Skills:

• Excellent customer service skills • Incredibly detail oriented • Unwavering time management skills

• Ability to properly prioritize and complete tasks simultaneously • Strong relationship building initiative

• Familiarity with Google Platform

• Maturity, good judgment, and professional demeanor

• Self-driven, takes initiative, working with minimal supervision and direction • Able to work nights and weekends, as needed

• Available for holiday rotation

• Ability to demonstrate and uphold CityVet's core values

Requirements:

• High school diploma or GED

• Computer proficiency

• Lift 50 lbs to waist height

• Frequent standing, bending, walking, lifting, carrying, and reaching

• At least 18 years of age at the time of hire

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person