Salary : $69,677.00 - $84,833.00 Annually
Location : 100 Santa Rosa Ave Santa Rosa, CA
Job Type: Full-Time
Job Number: 23/24-89JAR-O
Department: Human Resources
Opening Date: 04/24/2024
Closing Date: 5/13/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: 12
The Position
HUMAN RESOURCES TECHNICIAN
Two openings!
Employment Services
Risk Management
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.
The Benefits of City Employment: In addition to offering a challenging, rewarding work environment and opportunity for career growth, the City of Santa Rosa is a Public Service Loan Forgiveness Program (PSLF) Employer and provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, a flexible spending program, $500 annually wellness benefit, flexible work schedule options, employer-paid (free to you) life and disability insurance and top of the line vision and dental coverage. Human Resources Technicians have 11 paid holidays annually, plus 2 to 3 "floating" holidays per year depending on years of service.
More information regarding benefits associated with this position can be found on our and the for the Confidential (unrepresented) unit.
About the Human Resources Technician Position
Human Resources (HR) Technicians provide a variety of HR services to City departments. They perform work in one of three sections: Employee Benefits, Employment Services, or Risk Management, which includes workers compensation.
Two Current Openings!
We have one opening in Employment Services and one in Risk Management.
Employment Services:
The Human Resources Technician in this section focuses on recruitment and employment examination activities, new employee orientation and exits, approving and processing a variety of personnel actions, and providing information to employees in a wide variety of human resource areas.
Risk Management:
The Human Resources Technician in this section focuses on insurance, safety and workers compensation programs.
The Ideal Candidates
We look forward to welcoming energetic, team-oriented HR professionals with great customer service skillsets and excellent written and verbal communication abilities to be part of our team. The ability to establish and maintain effective, solution-oriented working relationships with team members and external stakeholders is important.
The successful candidates will be comfortable assisting department liaisons, employees, applicants, and service providers via phone, email, in virtual and in-person meetings. The ideal candidate will also demonstrate the ability to:

• Maintain standards of confidentiality and professional integrity, to preserve an environment of trust.
• Manage a high volume of work while continually assessing priorities and deadlines.
• Possess the ability to read, understand, and explain HR policies, procedures, and practices.
• Contribute, and adapt to, process improvement and innovation initiatives.
• Perform basic research with attention to detail and provide accurate information

In addition to the abilities listed above, ideal candidates for the position in Employment Services will have:

• Experience supporting a high volume of recruitment and employment examination processes in a public agency (County, City, District, etc.) and/or a large organization with a similarly regulated and/or unionized environment
  
• Experience with Human Resources Information Systems
• Experience or familiarity with union contracts and employee benefits, including CalPERS retirement is helpful.

In addition to the abilities listed above, ideal candidates for the position in Risk Management will have:

• Experience with insurance, safety and workers compensation programs
• Experience with Worker's Compensation Software

HOW TO APPLY: Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process.
For more information about this exciting opportunity, please contact Jami Ross at jross@srcity.org
Examples of Duties and Responsibilities
Human Resources Technicians duties depend on area of assignment, and include the following examples:

• Assist professional staff in recruitment and examining activities by preparing recruitment and selection materials, screening applications for requirements, scheduling, coordinating and proctoring interviews, written and performance examination processes, notifying applicants as to their status and the timing of the selection process and certifying eligible applicants to departments.
• Collect, organize and provide data related to recruitment, position control, benefits, safety, disability management, workers' compensation, liability, training and other Human Resources functions.
• Assemble collected data and prepare a variety of written reports and spreadsheets.
• Provide information regarding the proper method of completing forms and processing information to employees.
• Coordinate and monitor certification, selection, medical examinations, and start dates.
• Arrange with agencies for temporary employees and monitor temporary employees for performance problems and for time limitations.
• Interpret department policies, City Rules and Regulations, MOU's, and other documents.
• Respond to questions and requests for assistance and information from employees, insurance carriers and contractors.
• Act as a day to day liaison between the City and a variety of insurance carriers and contractors.
• Provide information to employees to enroll and update insurance records.
• Prepare, organize and coordinate the annual City-wide open enrollment process for employee benefits.
• Gather and organize information and maintain records related to workers' compensation cases and track the status of cases in order to ensure accurate reporting of injuries and take appropriate action when necessary.
• Issue certificates of insurance
• Reconcile and process monthly medical and other invoices.
• Maintain OSHA logs and statistics and prepare annual OSHA reports.
• Coordinate appropriate pre-placement and annual physical examinations of City employees and applicants, including appropriate follow-up of results.
• Enter and maintain data in various software databases.
• Maintain logs and statistics and prepare standardized annual reports.
• Conduct new employee orientation.
• Conduct exit interviews.
• Participate in special projects as assigned.
• Assist in training new employees as needed.

Required Qualifications
Knowledge of: Principles and practices of human resources administration and/or risk management; rules and laws governing public sector human resources administration; workers' compensation, liability claims, safety, and confidentiality; principles of testing and test development; general mathematics, including basic statistical concepts; techniques and practices of research methodology and data collection; interview techniques sufficient to obtain information related to employment; correct business English, including spelling, grammar and punctuation; report writing; modern office methods and procedures; database, spreadsheet, word processing applications, and presentation software, including basic methods of graphic presentations.

Ability to: Understand, interpret, explain and apply policies, procedures, and regulations; establish and maintain cooperative working relationships with co- workers, employees, other departments, and the general public; process detailed work and requests for information or assistance in a timely manner; coordinate several projects/processes at a time; develop and implement systems and procedures; keyboard at an adequate speed to perform job duties; maintain accurate records and files; prepare clear and concise reports, correspondence and other written materials; use initiative and independent judgment within established procedural guidelines; communicate clearly and effectively in front of groups and on a one-on-one basis; learn effective interviewing techniques; exercise good judgment; organize and prioritize work assignments; use and understand common database, spreadsheet and word processing applications; learn specialized computer applications; work effectively under stressful circumstances.

Experience and Education: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience - Sufficient experience performing similar duties to demonstrate possession of the required knowledge and abilities.
Education - Completion of high school, supplemented by some courses and/or training in human resources or public administration, industrial psychology, business or other related coursework or training.
License or Certificate:
This classification may require the use of a personal or City vehicle while conducting City business. In order to drive, individuals must be physically capable of operating a vehicle safely and must possess a valid, Class C, California driver's license OR be able to demonstrate the ability to travel on scheduled or unscheduled visits to various locations in the City which may or may not be reachable by public transportation.
Additional Information
The Selection Process
Applicants possessing the MOST DESIRABLE qualifications based on a screening of the application materials and supplemental questionnaire will be invited to continue in a selection process that may consist solely of an application screening, or may include an oral appraisal interview, assessment center, or another activity selected by the Human Resources Department. An eligible list will be established as a result of this selection process and may be used to fill future vacancies.

Additional Requirements:
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.
The Human Resources Department
The Human Resources Department serves the community by creating a high performing workforce of engaged employees that are trained and motivated to provide the highest level of customer service. The Department accomplishes this by providing services related to Employee Relations, Employment Services, Benefits Administration, Administrative Support and Organization Development and Training. We provide managers and supervisors with the tools they need to lead our workforce effectively, fairly, and efficiently.

SANTA ROSA - A Wonderful Place to Call Home:
The City of Santa Rosa is located just 55 miles north of San Francisco and 30 miles east of the Pacific Ocean with a population of approximately 170,000. Santa Rosa is the seat of Sonoma County and the center of trade, government, commerce, and medical facilities for the North Bay. The surrounding area is home to over a hundred wineries and vineyards, many beautiful parks and recreational facilities, and the spectacular Northern California coastline. Santa Rosa is in the center of a nationally recognized cycling area. It boasts many attractions associated with large cities, including a symphony, performing arts center, theater productions, and internationally-recognized restaurants; yet still retains the warmth and small town feel of decades past. Santa Rosa has been named one of the 50 greenest cities in the United States, and one of the top five mid-sized downtowns in California.
The City of Santa Rosa is proud to be an equal opportunity workplace.
The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a Request for Reasonable Accommodation Form within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org.
In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits.
This job classification is in Miscellaneous Unit 12, Confidential (unrepresented.) Please click to be redirected to the City's benefits information page.
01

Please describe any coursework and/or training you possess in human resources, risk management, public administration, or a related field.
02

Please indicate how many years iof experience you have performing human resources or risk management duties in a public sector (County, City, Municipality, etc.) and/or a unionized environment .

• Five (5) or more years
• Three (3) to four (4) years
• One (1) to two (2) years
• Less than one (1) year
• None

03

Please identify which of your previous employers, if any, in your human resources experience had labor unions.
04

Please describe your experience interpreting and explaining human resources policies, procedures, labor contracts, and/or rules and regulations, detailing:

• The number of years you have performed this work
• The types of documents/procedures/rules (For Risk Management: third party contract rules, safety regulations and programs, commercial license and medical requirements, workers compensation procedures, etc. For Employment Services: MOUs/labor union contracts, employment legislation and regulations; employer or department policies; etc.)
• The methods of communication you used (e.g., email, telephone, virtual meeting, in person, etc.)

05

Please check the areas of human resources in which you have experience as a human resources professional (not as a supervisor of employees.)

• Providing policy and procedural information to employees in a variety of human resource areas
• Insurance and/or other Employee Benefits
• Employee leave assistance or administration (FMLA, CFRA, PDL, Workers Compensation, etc.)
• Insurance Third Party Administration
• CalPERS retirement
• Public Agency Contracts
• CalOSHA/OSHA/DOL or Department of Transportation programs or regulations
• Liability claims administration
• Creating recruitment materials and screening applications
• Placing employment advertisements
• Proctoring and scoring interviews and/or examination processes
• Conducting new employee orientation/onboarding and/or exits
• Approving and processing personnel actions such as new hires, promotions, transfers, and pay increases
• None of the above

06

For each box checked above, please describe your experience in that area, detailing:

• The total number of years' experience
• The typical duties you performed

07

Check the software program and highest level of proficiency utilizing the program that you possess. Please check all software programs you have experience utilizing.

• Microsoft Word (Beginner)-Enter and edit text into an existing document or template; create, save, print, and email a document; basic text formatting and use of spell check.
• Microsoft Word (Intermediate)-Can create and save a new document or template, perform a basic mail merge, create/format headers and footers, work with Styles.
• Microsoft Word (Advanced)-Experience performing complex merges from a variety of data sources into a document; object linking and embedding; insert graphic elements; create tables, labels, charts, etc.; utilize macros and Visual Basic for Applications (VBA).
• Microsoft Excel (Beginner)-Can open, close, print, and enter data into existing spreadsheet.
• Microsoft Excel (Intermediate)-Create, edit, and format Excel worksheets and workbooks; use of functions and formulas.
• Microsoft Excel (Advanced)-Utilizes macros and Visual Basic for Applications (VBA); Solver, Scenarios, Pivot Tables and Pivot Charts.
• Microsoft PowerPoint (Beginner)-Editing an existing presentation or create a basic presentation using an existing template.
• Microsoft PowerPoint (Intermediate)-Create a new presentation and add visual elements, apply textual formatting, and work with graphics and slide customization.
• Microsoft PowerPoint (Advanced)-Create an interactive presentation using animating text and objects. Ability to Add, format, and modify pictures, charts and tables.
• Microsoft Outlook (Beginner)-Compose and respond to email using various fonts, can attach documents.
• Microsoft Outlook (Intermediate)-Use the Calendar to set appointments, events, and meetings; edit existing distribution lists; use of Notes and Tasks; create rules and alerts.
• Microsoft Outlook (Advanced)-Creates distribution lists and use Outlook with other applications, utilize macros and Visual Basic for Applications (VBA).
• Workers' Compensation Software
• Liability Claims Management Software
• Human Resources Information Systems
• Applicant Tracking Systems

08

If you have experience with workers compensation, liability claims, HRIS, or applicant tracking software programs, please provide the names of the programs, the amount of experience you have, and a few examples of how you have utilized the programs.
Required Question