GENERAL DESCRIPTION Under general direction, to provide advanced administrative support to the Stormwater Services Administrator and staff; to prepare and file routine and special reports; to enter data; and to keep records of activities that relate to the Stormwater Program and City’s TPDES MS4 stormwater permit. Performs coordination of service requests and customer service activities. SUPERVISION EXERCISEDThis position exercises no supervision. IMPORTANT AND ESSENTIAL DUTIES Receive, resolve, and refer citizen inquiries and concerns. Responsible for monitoring the stormwater hotline.Enter, monitor, and coordinate data into Stormwater Asset Management module, City's work order system, stormwater billing module, and MS4 permit management software.Maintain a centralized perpetual filing system for the Division (both paper and electronic) and assist with other filing as necessary.Receive and distribute service requests and incoming Division mail.Prepare letters to customers, and draft internal and external correspondence.Maintain inventory orders and receive inventory material. Process invoices and check requests, purchase requisitions, and other pertinent financial paperwork.Maintain supplies inventory by monitoring stock to determine whether sufficient inventory levels; anticipate needed supplies; place and expedite orders for supplies, and verify receipt of supplies.Ensure operation of equipment by completing preventive maintenance requirements; responsible for coordinating repairs; maintaining equipment supply inventories. Assemble, organize, and tabulate statistical data.Gather budget and permit report information.Fulfill administrative duties, when directed, for other administrative assistants throughout Public Works or City of Abilene Administration. Operate a City vehicle occasionally to travel to various locations throughout Abilene. OTHER JOB RELATED DUTIES Perform other job related duties and responsibilities as assigned.KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Administrative Assistant practices and procedures. Advanced principles of office management.Departmental & divisional policies, functions and procedures. Google and MS Office Suite including Word, Excel, and PowerPoint.Skill to: Communicate clearly and concisely, both orally and in writing.Operate office equipment including a personal computer in the Windows operating system environment. Ability to: Develop and maintain accurate filing and recordkeeping systems.Perform responsible administrative office work with accuracy, speed, and minimal supervision.Learn to navigate required stormwater software applications for data entry.Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally. Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.Experience and Training Guidelines:For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:Experience:Four (4) years of increasingly responsible administrative or office management support is required.Supplemental training in Stormwater operations, permit management, and/or business management is preferred.Previous customer service experience is preferred.Education/Training: A high school diploma or GED is required.License or Certificate: A valid Texas driver’s license or the ability to obtain one within ninety (90) days of employment is required.Special Requirements: Ability to work in a standard office environment.Ability to travel to different locations.Exposure to outdoors temperatures at various times of the year.Essential duties require the following physical skills and work environment: With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday: ___ Sedentary – lifting of no more than 10 pounds _X_ Light – lifting no more than 20 pounds; carrying up to 10 pounds ___ Medium – lifting no more than 50 pounds; carrying up to 25 pounds ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 poundsPhysical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task: Codes for how often:N = NoE = Extensive (100 – 70% of the time)M = Moderate (60 – 30% of the time)I = Infrequent (20 – 10% of the time)A = Almost Never (<10% of the time)Code / Task_M_ Standing_M_ Sitting_M_ Walking_I__ Lifting_I__ Carrying_I__ Pushing/Pulling_A_ Overhead Work_A_ Fine Dexterity_I__ Kneeling_I__ Crouching_N_ Crawling_I__ Bending_A_ Twisting_A_ Climbing_A_ Balancing_E_ Vision_E_ Hearing_E_ Talking___ Other: _____________________