About Us

Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer, meaning we tell our customers what is best for them even when it means we won't close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do, but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles, as heard on the Dave Ramsey Show.

Basic Function

As a Front Office Administrator, you will be required to listen attentively and be engaged to customer needs by providing quick communication with a positive attitude and great customer service. This will require providing information and assistance to team members by directing calls through the switchboard to appropriate team member, branch or PPN. Greet guests and vendors. Sign for deliveries and notify employees and building management of emergencies when applicable. Additionally, you will assist in various activities; contributing to the productivity of the branch to include, but not limited to office supply orders, and inventory.

Responsibilities
(Note: The following duties are typical of those performed by this role. Other related duties may also be performed. Incumbents may not necessarily perform all of the duties listed.) 

Primary Duty – Front Desk

• Direct calls through the switchboard to appropriate team member, branch or PPN.
• Search database to identify if prospect has a record, add/update information and direct call to a HLS team member.
• Assign / track new leads to HLS team members accordingly.
• Greet guests, connect them with the appropriate team member.
• Specialist projects to assist Executive staff as assigned.
• Emergencies
  • Monitor weather radio during inclement weather
  • Prepared to call 911 for any medical emergencies
  • Have building services & management contact information in case of building emergencies

Office Support

• Building Services
  • Point of contact for all building maintenance items for employees
• Office Supplies
  • Ordering supplies for Dallas & Allen branches, all remote team members, new branch setup
• Training
  • Phone system, answering, transferring, parking calls
  • Introduce to team members as they go through the lobby area
  • Lobby maintenance

Employee Cheer

• Maintain list of all new employees with birthdates and hire dates
• Daily birthday message to all team members
• Ordering flowers and other gifts as requested through management

5 Star Customer Experience

1. Quick communication
2. Positive Attitude
3. Great service and information provided
4. Listen attentively for customer needs, be an engaged customer advocate
5. Offer something of value they don’t expect (EP Calculator, Free Report, Rate Watch)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Tech Savvy, Creative, Social Media, Self-Motivated, Extreme Attention to Detail, Patient, Positive Attitude, High Work Ethic, Focus-Minded, Oral Communication Skills, Written Communication Skills, Analyzing Skills, Reading Skills, Customer Service, Organization, Math Aptitude, Planning, Professionalism, Proofreading Skills, Time Management, Microsoft Office Skills.

Education/Experience

High school diploma or general education degree (GED) with 1 to 2 years’ experience as a Front Office Administrator or Administrative Assistant. Direct experience in the mortgage industry preferred, but not required. Experience with multi-line phone systems and high volume of calls preferred.

Computer Skills

Experienced in Microsoft Office (Word, Excel, Outlook, etc.) 

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems. Ability to interpret a variety of instructions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements
Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. 

Benefits
Churchill Mortgage’s generous benefits package is available to all full-time employees. This includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, 401(k) & ESOP (Employee Stock Ownership Program).

Employees Own the Company
Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP).

Churchill Mortgage Corporation is an Equal Opportunity Employer