Student Success Manager (DC)

About ChooseU

At ChooseU, our mission is to create economic mobility for historically marginalized communities by providing the skills relevant to the current workforce, inclusive support systems, and employer and community partnerships to launch life-changing careers.

With our no-cost-to-the-learner job training programs, we connect education and work, paving the way for the next chapter of our graduates.

ChooseU was founded as Generation USA, Generation: You Employed, Inc.’s affiliate in the United States.

POSITION OVERVIEW

Reporting to the DC Site Director, ChooseU is seeking a (Student Success Manager) responsible for assisting ChooseU participants with maximizing their potential by supporting and assisting students in gaining effective strategies and behaviors that can support their personal goals and professional career.

As part of our Microsoft Office Administrator program strategy, you will serve as the Student Success Manager and coach for all students. In addition to supporting recruitment and student selection, you will be responsible for ensuring they are well equipped for entry level employment and able to overcome personal barriers to placement and retention. The Student Success Manager will play a vital role in building relationships with community partners for additional social support and identifying resources that will enable learners to be successful on the job.

This is a full-time hybrid position with the expectation of in-person work 2-3 days a week.

WHAT YOU’LL DO

Recruitment (10%)

• Available during recruitment to speak at group interview / information sessions and to answer questions as needed
• Conduct one-on-one interviews and ensure pre-work is completed (with Site Director)
• Attend recruitment events and promote within the community and to community partners.

Academic and Career Counseling (60%)

• Build relationships with students during intake process (i.e., pre-work), during the training program and following graduation especially in first 3 months on the job
• Conduct 1-on-1 meetings with participants on a weekly basis during their time in program
• Work with students to prepare for job interviews and ensure fulfillment of commitment to conduct at least 3 interviews with employers
• Conduct resume reviews and arrange mock interview sessions for participants
• Work to solve any social support challenges for students, including working with local community organizations to develop solutions (e.g., childcare providers, domestic abuse counselors)
• Work with program instructor and local program team to identify and address any issues that could prevent participants from completing the program (Target ~80-85 percent graduation rate)
• Guide student in making informed career decisions
• Deliver Durable Skills and Career Workshops during 3-month Microsoft Office training and 6-month placement period

Data Management (15%)

• Track interactions and update student tracker
• Utilize student tracker to gauge what students are at risk and what interactions can be deployed
• Collect key data points that will assist us in identifying at-risk factors and directing
• needed resource interventions such as weekly assessment of mindsets and performance
• Support Site Director in following up with students and supervisors who didn’t fill out monthly surveys

Placement and Retention Support (15%)

• Connect alumni with access to resume reviews, employer information sessions, mock interviews, and application review for 180 days after graduation.
• Have regular coaching conversations with alumni to support them with securing employment and to collect placement data.
• Work directly with all students who have not yet secured employment to ensure they get a job
• Identify students at risk of leaving employment and work to improve retention (~80-90%)
• Send weekly note to all employed participants checking in on work experience

ABOUT YOU

You have excellent written and verbal communication skills. You are a strong problem solver and have good decision making skills. You are a multi-tasker, scheduler, and have impeccable time management skills. You have strong computer skills, knowledge on designing spreadsheets, and maintaining databases. You are an active listener, and you have excellent management and motivational skills. You have knowledge of human resources and recruiting techniques. You have the ability to inspire and empower others. You are an initiator and can work well independently or on a team. You have a passion for working in the community and making an impact. You know how to work with other organizations to get additional resources and support.

Specific requirements include, but are not limited to:

• 3-5 years experience working in a role coaching, mentoring or advising students
• Knowledge of community organizations that provide social services support and willingness to source new organizations
• Experienced and passionate about working with underrepresented and underserved populations
• Must be comfortable with public speaking and be able to communicate ideas, advice, feedback in individual and group settings
• Ability to recognize opportunities and develop plans to aid in personal and career growth 
• Ability to motivate and encourage others
• Self-reflective and open to frequent feedback from participants and program team
• Positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
• Ability to travel to DC and meet with students staff as needed

BENEFITS AND COMPENSATION

This is a contract, full-time (40 hours/week) hybrid position with an annual salary of $70,000 and coincides with renewable annual grant funding. 

There is a generous benefits package (medical, dental and vision, disability and life insurance, flexible PTO, employer match on retirement contributions, observation of most federal holidays and winter holiday closure.

ChooseU is an equal opportunity employer and actively encourages applications from people of all backgrounds. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.